Contribution to social exchange in public organizations: examining how support,trust, satisfaction,commitment and work outcomes are related |
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| Authors: | Pascal Paillé Francois Grima Marie-Ève Dufour |
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| Institution: | 1. Department of Management, Université Laval, Québec, QC, Canadapascal.paille@fsa.ulaval.ca;3. UPEC and Reims Management School, Paris, France;4. Department of Management, Université Laval, Québec, QC, Canada |
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| Abstract: | The intent of the research was to examine the relationships between support, trust, satisfaction, commitment and work outcomes. The framework of social exchange theory was used as a guide. The research described in this study replicates in the public sector (N = 704) and previous findings obtained in a study conducted in the private sector. Consistent with the study in private sector, support is related to intention to leave and helping behavior to trust and satisfaction. Results are discussed. |
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| Keywords: | public employees social exchange support trust work outcomes |
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