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Consumer Information Overload and the Need to Prompt Script Deviations |
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| Authors: | Vincent P Magnini Ioana Dallinger |
| Institution: | 1. Associate Professor, Department of Hospitality and Tourism Management, Virginia Tech University, Blacksburg, Virginia, USAmagnini@vt.edu;3. Department of Hospitality and Tourism Management, Virginia Tech University, Blacksburg, Virginia, USA |
| Abstract: | |
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