The benchmarking of airport performance |
| |
| Affiliation: | 1. Performance Management Research Unit, Open University Business School, Walton Hall, Milton Keynes MK7 6AA, UK;2. Transport Studies Group, Department of Civil and Building Engineering, Loughborough University, Loughborough, Leicestershire LE11 3TU, UK;3. Performance Management Research Unit, Open University Business School, Walton Hall, Milton Keynes MK7 6AA, UK;1. Sauder School of Business, 2053 Main Mall, University of British Columbia, Vancouver, BC V6T1Z2, Canada;2. Department of Management Sciences, University of Waterloo, 200 University Avenue West, Waterloo, Ontario N2L 3G1, Canada |
| |
| Abstract: | This paper examines how benchmarking is being used by airport managers as a means of internal performance comparison and improvement. Drawing on interviews with airport managers and a questionnaire survey of the world's top 200 busiest passenger airports, the paper discusses the nature, prevalence and consequences of current benchmarking practices in airports. The authors also include a review of the literature on airport benchmarking and a discussion of the characteristics and relevance of Best Practice Benchmarking. |
| |
| Keywords: | |
| 本文献已被 ScienceDirect 等数据库收录！ |
|
