基于多元回归分析的高星级酒店员工满意度研究——以长沙市高星级酒店为例

酒店员工满意度问题一直受到业界和学界的普遍关注。本文通过对长沙市高星级酒店进行调查,获得基础数据,采用多元回归分析研究酒店员工满意度的影响因素,研究结果发现:晋升机会对员工满意度的影响最大,其次是薪酬,而工作本身对员工满意度的影响在统计意义上并不显著。

Research on the High Star Hotel Staff Satisfaction Based on Multiple Regression Analysis:Taking the High Star Hotels in Changsha for Example

The hotel staff satisfaction has been watched keenly by the hotel industry and the academia. In this paper, through investigation to the high star hotels in Changsha, the basic data are obtained and multiple regression analysis is used to study the influencing factors of hotel staff satisfaction. The results indicate that promotion prospect has the largest impact on employee satisfaction, followed by compensation, and the influence of work itself is not significant in statistical sense.