2012年中国IT售后服务调查研究与设计 |
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引用本文: | 曾康铭.2012年中国IT售后服务调查研究与设计[J].企业科技与发展,2012(13):150-154. |
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作者姓名: | 曾康铭 |
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作者单位: | 邕江大学信息工程学院,广西南宁,530200 |
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摘 要: | 文章主要从我国IT行业售后服务的定义、概念、内容、售后服务的重要性等进行阐述,并结合国内IT售后服务现状及IT售后服务案例,提出创新IT售后服务的基本设想。
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关 键 词: | IT 售后服务 客户 |
Study and Design of 2012 China IT After-sale Service Survey |
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Authors: | ZENG Kang-ming |
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Institution: | ZENG Kang-ming (Information Engineering School of Yongjiang University,Nanning Guangxi 530200) |
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Abstract: | The paper explains the concepts of China IT after-sale service,its contents and its importance.Based on its status quo and the related cases,the basic assumption about the innovation of this service is presented. |
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Keywords: | IT after-sale service customer |
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