Business Process Re-engineering in the Public Sector: a Case Study of the Contributions Agency |
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| Authors: | Barbara Harrington Kevin McLoughlin & Duncan Riddell |
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| Institution: | Division of Employment Studies, University of Northumbria, Newcastle upon Tyne,;Sociology of Work and Organisations at the University of Northumbria,;Information System Strategy at the Contributions Agency, Longbenton, Newcastle upon Tyne |
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| Abstract: | There has been a growing literature which, from a social science perspective, seeks to critically assess the use of business process re-engineering (BPR) in effecting radical organisational change. Using a case study of the Contributions Agency, this article reports on the problems of using BPR in a public sector organisation, and discusses the findings in relation to the current critique of BPR. |
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