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Cognition, Persuasion and Decision Making in Older Consumers
Authors:Carolyn Yoon  Gilles Laurent  Helene H Fung  Richard Gonzalez  Angela H Gutchess  Trey Hedden  Raphaëlle Lambert-Pandraud  Mara Mather  Denise C Park  Ellen Peters  Ian Skurnik
Institution:(1) Stephen M. Ross School of Business, University of Michigan, Ann Arbor, MI, 48109-1234;(2) Carrefour Chair, HEC School of Management, Paris, France;(3) The Chinese University of Hong Kong, Hong Kong;(4) University of Michigan, Michigan;(5) Stanford University, Stanford;(6) ESCP-EAP European School of Management and Negocia, Paris;(7) University of California, Santa Cruz, California;(8) University of Illinois, Urbana-Champaign;(9) University of Oregon, Oregon;(10) University of Toronto, Toronto
Abstract:Older adults constitute a rapidly growing demographic segment, but relatively little is known about them within consumer contexts: how they process information, respond to persuasive messages, and make decisions. We discuss extant findings from consumer behavior and related disciplines (e.g., cognitive psychology, neuroscience, social psychology, gerontology) as they pertain to the effects of aging on consumer memory, persuasion and decision The first two authors co-chaired the workshop at the Choice Symposium and made major and equal contributions to this article. The remaining authors were participants in the workshop. They also contributed to this article and are listed in alphabetical order. We wish to thank the editor and Cathy Cole for their helpful comments on the paper. The article, including a more complete list of references, was shortened to meet the page-length constraints of the special issue. The longer version is available upon request from the senior authors.
Keywords:older consumers  aging  cognition  persuasion  decision making
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