Big Data and Automation in Strategic Communication |
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| Authors: | Markus Wiesenberg Ansgar Zerfass Angeles Moreno |
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| Affiliation: | 1. Institute of Communication and Media Studies, University of Leipzig, Germany;2. Department for Communication and Culture, BI Norwegian Business School, Oslo, Norway;3. Group of Advanced Studies in Communication, University Rey Juan Carlos, Madrid, Spain |
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| Abstract: | Big data and automation pose huge challenges for strategic communication. This article contributes to the limited body of knowledge in the field by introducing the concepts, outlining opportunities and potential problems, and identifying current perceptions and applications in the professional field. A large-scale survey, with respondents from across more than 40 countries, explores the expertise of communication professionals, applications within communication departments and agencies, and consequences for the profession at large. The study shows a large gap between the perceived importance and current practices, a lack of competencies and ethical reflection, and a limited use of opportunities. The full potential of big data analytics and algorithms has not been leveraged until now, which calls for new initiatives in the practice and further research. |
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