Linking hotel manager behavior with outcome measures of effectiveness |
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| Institution: | 1. Department of Accounting, Federal University of Santa Catarina, Florianopolis, Brazil;2. Norwich Business School, University of East Anglia, Norwich Research Park, Norwich NR4 7TJ, United Kingdom;3. Department of Accounting, Federal University of Paraná, Curitiba, Brazil;1. Ecole hôtelière de Lausanne, HES-SO //, University of Applied Sciences Western Switzerland, Route de Cojonnex 18, 1000, Lausanne 25, Switzerland;2. The University of Queensland, UQ Business School, Brisbane, QLD 4072, Australia;3. Cornell University, School of Hotel Administration, Ithaca, NY, United States;1. Washington State University, P.O. Box 4736, Pullman, WA 99164-4736, United States;2. University of Houston, 4450 University Drive, Room 227, Houston, TX 77204-3028, United States |
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| Abstract: | Sixty-three property managers from three different hotel firms participated in a study to determine the perceived linkage between each of seven behavioral dimensions and fourteen common outcome measures of managerial effectiveness. At least one outcome measure was strongly related to each of the behavioral dimensions, though significant differences in collective perceptions by firm were also found. Implications for integrating behavioral and outcome measures, the timing of evaluations and the matching of managerial effectiveness with a hotel firm's business strategy are discussed. |
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