| 电子商务背景下快递服务质量的提升 |
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| 引用本文： | 马红梅.电子商务背景下快递服务质量的提升[J].商品储运与养护,2014(8):111-112. |
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| 作者姓名： | 马红梅 |
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| 作者单位： | 沙洲职业工学院,江苏张家港215600 |
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| 基金项目： | 2013年江苏省现代物流协会课题（JSXD2013012江苏电子商务背景下快递业服务质量的提升研究） |
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| 摘 要： | 电子商务需要物流快递的支撑,同时也促进着物流快递的发展。文中首先分析了电子商务背景下消费者对快递的需求特征,然后从网购供应链的角度来探讨了快递服务质量的提升对策。
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| 关 键 词： | 电子商务 快递 网购供应链 |
Improve the Quality of Service Delivery in E-commerce Environment |
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| MA Hong-mei.Improve the Quality of Service Delivery in E-commerce Environment[J].Storage Transportation & Preservation of Commodities,2014(8):111-112. |
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| Authors: | MA Hong-mei |
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| Institution: | MA Hong-mei (Shazhou Professional Institute of Technology, Zhangjiagang 215600, China) |
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| Abstract: | E-commerce requires logistics support, but also promote the development of the logistics delivery. This paper first analyzes the demand characteristics on express consumers in e-commerce environment. Then discusses the express service quality promotion countermeasure from online shopping supply chain. |
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| Keywords: | e-commerce express online shopping supply chain |
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