New roles for end-users in innovative public procurement: case study on user engaging property procurement |
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Authors: | Hannu Torvinen Lotta Haukipuro |
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Institution: | 1. Oulu Business School, University of Oulu, Oulu, Finland;2. Center for Ubiquitous Computing, University of Oulu, Oulu, Finland |
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Abstract: | Improving valued outcomes of public procurement lies in user and community co-production. Applying insight from network role theory, this case study tackles challenges faced by both procurer and supplier in interacting with diverse service end-users in various procurement situations. The findings are based on interview, participant observation, and documentation data from three innovative property procurement projects. We suggest four situation-specific roles end-users adopt: conventional, cooperative, collaborative, and controlling. The article reasserts the dispute of viewing end-user’s role only through interpretation of either private-sector consumer or public-sector citizen, while a mix of both views is needed. |
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Keywords: | End-user engagement public procurement network role co-production public-private partnership |
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