Examining public service motivation in the voluntary sector: implications for public management |
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Authors: | Louisa Lapworth Philip James Nick Wylie |
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Institution: | 1. Department of Business and Management, Business School, Oxford Brookes University, Oxford, UK;2. Department of Leadership, Work and Organisation, Middlesex University, London, UK;3. Faculty of Business and Law, Coventry University, Coventry, UK |
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Abstract: | Building on research about the nature of public service motivation (PSM) and its application outside the public sector, the authors provide a qualitative-based examination of PSM’s relevance to voluntary sector employees. In doing so, they explore how far their motivations extend beyond those encompassed within current conceptualizations of PSM and whether PSM research can be enriched through the adoption of qualitative methodologies. The findings suggest that PSM accounts for some, but not all, of the motives of voluntary sector employees and indicate that public sector managers involved in outsourcing public services need to be sensitive to their distinctive features. |
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Keywords: | Public service motivation (PSM) voluntary sector charities non-profit organizations voluntary sector ethos |
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