The Morality of Everyday Activities: Not the Right,But the Good Thing To Do |
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Authors: | Daniel Nyberg |
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Institution: | (1) Nijmegen School of Management, Radboud University Nijmegen, Thomas van Aquinostraat 1, Nijmegen, 6525 GD, The Netherlands |
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Abstract: | This article attempts to understand and develop the morality of everyday activities in organizations. Aristotle’s concept
of phronesis, practical wisdom, is utilized to describe the morality of the everyday work activities at two call centres of
an Australian insurance company. The ethnographic data suggests that ethical judgements at the lower level of the organization
are practical rather than theoretical; emergent rather than static; ambiguous rather than clear-cut; and particular rather
than universal. Ethical codes are of limited value here and it is argued that by developing phronesis members of the organization
can improve their capacity to deal with this ethical complexity. |
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Keywords: | aristotle ethical codes organizational ethics phronesis situated ethics |
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