基于服务价值链优化的快递服务水平提升长效机制研究

首先分析了快递企业提升服务水平、建立长效机制的必要性,建立了快递服务价值链模型;然后提出了基于服务价值链优化的快递服务水平提升长效机制,包括优化企业内部、生产和外部服务价值链的对策,分析了该机制的优势;最后进行了实证分析。研究发现该机制可充分发挥价值链逐层增值和循环作用的长期优势,可系统地、持续地提升快递服务整体水平,提高快递企业的市场竞争力和长期收益。

Study on Long-effect Mechanism for Improving Express Service Level Based on Service Value Chain Optimization

The paper first analzye the necessity of the establishment of the long-effect mechanism for improving the service level of express enterprises and formulates the value chain model for express services,based on which one such mechanism is provided whose strengths are analyzed.Finally,through an empirical study,it finds that the mechanism can fully realize the long-term advantages of the value chain and systematically and continuously improve the overall service level of the enterprises.