The queuing system GI/M/I with finite waiting space

Summary Time dependent solution of the queuing system characterized by a general independent input, exponential service time distribution and a finite waiting space, has been first investigated by using the “phase method”. On finding the waiting room full, the customers then arriving may be turned away or the first customer may wait outside and the input process may be stopped till the customer then being served, completes its service. Steady state solutions of both these problems have been obtained and the difference in the operational behaviour of the two systems has been pointed out. For a 2-Erlang arrival distribution, the queuing parameters have been evaluated for different values ofρ _r andN.