The delivery of bad news: An integrative review and path forward |
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| Affiliation: | 1. Department of Organizational Psychology, University of Groningen, Grote Kruisstraat 2/1, 9712 TS Groningen, Netherlands;2. Lang School of Business & Economics, University of Guelph, 50 Stone Road East, Guelph, Ontario N1G 2W1, Canada;3. Department of Organizations, Human Resources, and Service Management, University of Klagenfurt, Universitaetsstr. 65-67, 9020 Klagenfurt, Austria |
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| Abstract: | Managing the delivery of bad news is a crucial component of effective human resource management. However, the diversity of contexts in which this phenomenon has been studied has made it difficult to develop a consolidated theoretical and practical understanding of bad news delivery. Using an interdisciplinary integrative review (N = 685), we critically analyze how bad news delivery has been conceptualized as well as what interdisciplinary theoretical insights and practical guidance can be offered. Beyond identifying key challenges in the extant literature, we also provide a path forward by showcasing key opportunities, including how conceptualizing bad news delivery as a dialectic process that unfolds over time can further enhance theoretical insights and practical guidance for effectively managing bad news delivery in the workplace. |
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