Examining tourist citizenship behaviors through affective,cognitive, behavioral engagement and reputation: Symmetrical and asymmetrical approaches |
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| Institution: | 1. Scientific Researcher, Jammu & Kashmir, India;2. Adani University, Ahmedabad, India;3. Florida Gulf Coast University, Fort Myers, FL, USA;4. Department of Management Studies, Central University of Kashmir, India;5. University of Verona, Verona, Italy;6. Department of Business Administration, Osmaniye Korkut Ata University, Osmaniye, Turkey;1. Korea University Business School, 145, Anam-Ro, Seongbuk-Gu, Seoul, 02841, South Korea;2. Bryant University, 1150 Douglas Pike, Smithfield, RI, 02917, USA;3. Jeju National University, 102 Jejudaehak-ro, Jeju-si, Jeju-do, 63243, South Korea;4. Dongguk University, 30, Pildong-ro 1-gil, Jung-gu, Seoul, 04620, South Korea;1. School of Business Administration, Northeastern University, Shenyang, Liaoning, 110819, China;2. Northeastern University at Qinhuangdao, Qinhuangdao, 066004, China;3. College of Mathematics and Informatics, Fujian Normal University, Fuzhou, Fujian, 350117, China;4. Digital Fujian Internet-of-Things Laboratory of Environmental Monitoring, Fujian Normal University, Fuzhou, Fujian, 350117, China;1. School of Management, University of Science and Technology of China, Jinzhai Road, 230026, Hefei, China;2. School of Economics and Management, Anhui Polytechnic University, Beijing Road, 241000, Wuhu, China;1. School of Business, Fuyang Normal University, Fuyang, 236037, China;2. Anhui Provincial Key Laboratory of Regional Logistics Planning and Modern Logistics Engineering, Fuyang, 236037, China |
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| Abstract: | Although various studies have addressed customer citizenship behaviors and customer brand engagement, the effect of tourists’ pandemic-related destination brand reputation (DBR) on destination-brand-engagement (DBE) and tourist citizenship behaviors (TCB) remains nebulous. Based on signaling theory, social exchange theory, and complexity theory, we develop and test a theoretical model that explores the effect of tourist-perceived DBR on their affective, cognitive, and behavioral engagement during the COVID-19 pandemic. To explore these issues, this article adopts a mixed-method research approach, including symmetrical-based structural equation modeling (SEM) followed by asymmetrical-based fuzzy-set qualitative comparative analysis (fsQCA). First, the SEM findings reveal the positive effect of DBR on affective, cognitive, and behavioral brand engagement. Second, the SEM findings uncover the affective, cognitive, and behavioral brand engagement’s positive impact on TCB. Third, the fsQCA findings identify three heterogeneous variable combinations/configurations that facilitate TCB. This study offers important theoretical and practical implications for destination marketers in pandemic times. |
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| Keywords: | Destination brand engagement Cognitive-brand engagement Behavioral-brand engagement Affective-brand engagement Destination brand reputation Tourist citizenship behaviors COVID-19 pandemic |
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