What is the value added by caseworkers? |
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| Institution: | 1. Department of Economics and Truman School of Public Affairs at the University of Missouri-Columbia, United States\n;2. RAND Corporation, United States\n;3. Graduate School of Business at Columbia University and National Bureau of Economic Research, United States\n;1. Department of Environmental and Natural Resource Economics, University of Rhode Island, 219 Coastal Institute, 1 Greenhouse Road, Kingston, RI 02881, United States;2. Department of Economics, P.O. Box 6000, Binghamton University, Binghamton, NY 13902-6000, United States;3. Department of Economics and Environmental Studies Program, LT 1004, P.O. Box 6000, Binghamton University, Binghamton, NY 13902-6000, United States;4. Department of Geological Sciences, P.O. Box 6000, Binghamton University, Binghamton, NY 13902-6000, United States |
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| Abstract: | This paper examines the efficacy of caseworkers in allocating individuals to government programs and to services within those programs. We investigate caseworker allocation of unemployed individuals to subprograms within Swiss active labour market policy in 1998. Our analysis compares the caseworker allocation to alternatives including random assignment to services and allocation via statistical treatment rules based on observable participant characteristics. Using unusually informative administrative data, we find that Swiss caseworkers obtain roughly the same post-program employment rate as random allocation to services, while statistical treatment rules, even when subject to capacity constraints, do substantially better. |
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