Intelligent technology,intelligent workers: A new pedagogy for the high-tech work place

When the focus of technology is on automation, it may be reasonable to have training programs that merely teach workers the objects and actions necessary for them to respond to smart machines. However, as the OTA report clearly points out, “There is uncertainty about how current instructional programs should be revised or expanded. …” This uncertainty comes from the informating function of the technology. As one manager said: “Our competition can buy the same black boxes that we can. Our future depends on how well our people use the information generated by that technology.”When the informating quality of the technology is recognized, the importance of smart people becomes apparent. Traditional training, with its focus on objects and actions, is not enough. In the informated environment, on-line, interactive learning is necessary if people are to create new meanings out of the information generated by computer technology.A pedagogy for meaning is a collective enterprise that can unleash individual and organizational energy in an informated work place. It has implications for (1) rethinking traditional worker-training and management-education programs, (2) transforming the work place into a learning environment, (3) reconceptualizing the roles of workers and managers so that they can become partners in creating meaning, and (4) designing rewards for people who create and participate in an environment of inquiry.A pedagogy for meaning is concerned with peoples learning how to learn. A work force that has learned how to learn is one of the most important competitive levers an organization can have in an environment of ongoing technological change.