The impact of knowledge hiding on targets’ knowledge sharing with perpetrators |
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| Institution: | 1. College of Tourism, Huaqiao University, Chenghuabei Road, Quanzhou, Fujian Province, 362021, China;2. Department of Integrated Resort and Tourism Management, Faculty of Business Administration, University of Macau, Avenida da Universidade, Taipa, Macau, China;1. The Business School, Tourism Research Centre, Edinburgh Napier University, Scotland, Edinburgh, EH14 1DJ, UK;2. The University of Queensland, Brisbane, QLD, 4032, Australia;1. CETT Barcelona School of Tourism, Hospitality and Gastronomy, Universitat de Barcelona, Av. de Can Marcet, 36-38, 08035 Barcelona, Spain;2. Howard Feiertag Department of Hospitality and Tourism Management, Pamplin College of Business, Virginia Tech, Blacksburg, VA 24061, USA;1. School of Tourism Management, Sun Yat-sen University, Building 329, 135 Xingangxi Road, Guangzhou, 510275, PR China;2. Key Laboratory of Sustainable Tourism Smart Assessment Technology, Ministry of Culture and Tourism of China, Beijing, PR China;3. Mt.Huangshan Scenic Area Administrative Committee, Huangshan, Anhui, 245899, PR China;1. School of Aviation, University of New South Wales, Kensington, 2052, Australia;2. Tourism Australia, Sydney, Australia;3. Department of Tourism Economics and Management, University of the Aegean, Greece & School of Aviation, University of New South Wales, Australia;1. Faculty of Business and Law, School of Strategy, Marketing and Innovation, University of Portsmouth, Portsmouth, PO1 3DE, United Kingdom;2. School of Management and Marketing, Westminster Business School, University of Westminster, London, NW1 5LS, United Kingdom;1. London Geller College of Hospitality and Tourism, University of West London, St Mary''s Road, Ealing, London, W5 5RF, United Kingdom;2. UQ Business School, The University of Queensland, Colin Clark, 39 Blair Dr, St Lucia, QLD, 4067, Australia |
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| Abstract: | Using a sequential mixed-methods approach, this study explored how knowledge hiding (KH) targets react to perpetrators in the hospitality industry. Study 1 entailed in-depth interviews of 20 employees from 13 hotels. Findings indicate that KH influences knowledge transfer behavior through negative emotions. Moreover, individual personality and motivation, team and interpersonal factors, job characteristics, and KH characteristics can moderate this effect. In Studies 2 (n = 54) and 3 (n = 118), two scenario-based experiments reveal that KH negatively affects targets’ knowledge sharing (KS) with perpetrators directly and indirectly through negative emotions. In Study 4, the results of a survey from 475 employees indicate that when the need for affiliation of employees and task interdependence is high, the negative effect of negative emotions on KS with perpetrators is weaker. This study advances the literature on KH by offering a sound theoretical treatment of emotional concerns and the interaction between knowledge seekers and knowledge hiders. |
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| Keywords: | Knowledge hiding Knowledge sharing Negative emotions Need for affiliation Task interdependence |
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