The effect of leader-member exchange on turnover among retail buyers |
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Authors: | James B. DeConinck |
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Affiliation: | Western Carolina University, Department of Marketing, Center for Professional Selling and Marketing, Cullowhee, NC 28723, United States |
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Abstract: | Many studies have analyzed employee turnover. The study expands our understanding of turnover by including leader-member exchange in a model of turnover among retail buyers. Controlling turnover is especially important among retail buyers where it can exceed 30%. The results indicate that leader-member exchange influences turnover indirectly through certain facets of job satisfaction (supervisor satisfaction and pay raise satisfaction). |
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Keywords: | Leader-member exchange Job satisfaction Organizational commitment Turnover |
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