| 试论高等教育服务及其服务质量 |
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| 引用本文： | 韩欢,杨伦. 试论高等教育服务及其服务质量[J]. 武汉市经济管理干部学院学报, 2011, 0(2): 53-56 |
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| 作者姓名： | 韩欢 杨伦 |
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| 作者单位： | 中国地质大学武汉,湖北武汉430074 |
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| 摘 要： | 在评述＂学生说＂、＂增量说＂、＂服务说＂的基础上,提出高等教育产品即高等教育活动所提供的高等教育服务,指出它具有无形性、不可分性、不可存储性和差异性,强调提高高等教育的服务质量是形成优质教育服务的核心。
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| 关 键 词： | 高等教育产品 高等教育服务 服务质量 |
On the Higher Educational Service and its Quality |
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| HAN Huan,YANG Lun. On the Higher Educational Service and its Quality[J]. Journal of Wuhan Economic Administration Cadre's College, 2011, 0(2): 53-56 |
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| Authors: | HAN Huan YANG Lun |
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| Affiliation: | (China University of Geosciences,Wuhan,Hubei,430074,China) |
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| Abstract: | This paper,on the basis of ＇student-oriented argument＇,＇added value argument＇ and ＇service-based argument＇ centering on higher educational service,indicated that the product of higher education was the higher educational service provided by the higher education.This service possessed the feature of intangibility,inseparability,unstorability and diversification,and it stressed the core status of improving the quality of higher education in the formation of quality educational service. |
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| Keywords: | the product of higher education higher educational service the quality of service |
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