| 业务流程外包伙伴关系的风险管理 |
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| 引用本文： | 章宁,孙宝文. 业务流程外包伙伴关系的风险管理[J]. 经济管理, 2009, 0(3) |
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| 作者姓名： | 章宁 孙宝文 |
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| 作者单位： | 中央财经大学信息学院; |
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| 摘 要： | 业务流程外包(BPO)是信息技术外包(ITO)的扩展,目前已经成为当今商业世界中一场新的革命。伙伴关系是业务流程外包成功与否的关键,本文重点关注伙伴关系的风险管理问题。将业务流程外包伙伴关系划分成交易型、战略型和变革型三种类型,并分别利用交易成本理论、资源基础理论和资源依赖理论进行分析。又基于委托—代理理论将业务流程外包伙伴关系的风险划分为签约风险、执行风险和结束风险,并通过伙伴选择和伙伴关系治理来实现风险管理。在伙伴选择中,分析了不同类型的伙伴关系选择服务提供商的关键因素。伙伴关系的治理重点分析了盈利、责任和信任三个因素。
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| 关 键 词： | 业务流程外包 伙伴关系 风险管理 治理 |
Risk Management of Business Process Outsourcing Partnership |
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| ZHANG Ning,SUN Bao-wen. Risk Management of Business Process Outsourcing Partnership[J]. Economic Management, 2009, 0(3) |
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| Authors: | ZHANG Ning SUN Bao-wen |
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| Affiliation: | School of Information;Central University of Finance and Economics;Beijing;100081;China |
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| Abstract: | Business process outsourcing(BPO)is the extension of information technology outsourcing (ITO).It is a new revolution in business today.Since partnership is essential to make the BPO arrangement either a success or a failure,this paper is focused on risk management of BPO partnership.First BPO partnership is classified into three types:transactional,strategic and transformational,each of which is analyzed respectively based on transaction cost theory,resource-based theory and resource dependence theory.Then ... |
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| Keywords: | business process outsourcing partnership risk management governance |
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