A new fuzzy multi-criteria framework for measuring sustainability performance of a supply chain

Sustainable supply chain performance measurement is aimed at addressing environmental, social and economic aspects of sustainable supply chain management. It can be argued that it is not easy to reduce all dimensions of sustainable supply chain to a single unit. Then, the issue is that all valuations should somehow be reducible to a single one-dimensional standard. Multi-criteria evaluation introduces a framework to remedy this issue. As a consequence, multi-criteria evaluation seems to supply a proper and adequate assessment framework for sustainable supply chain assessment. In this study, a multi-criteria framework based on fuzzy entropy and fuzzy multi-attribute utility (FMAUT) is proposed in order to evaluate and compare the company performances in terms of sustainable supply chain. However, note that reducing all aspects of sustainable supply chain to a single unit using a multi-criteria framework may not be sufficient to satisfy all the needs of decision makers although it is used to evaluate sustainability performance of supply chains with respect to three aspects. Therefore, in this research, an alert management system is also developed to satisfy further requirements of users. The proposed frameworks are tested using data obtained from one of the middle sized Turkish grocery retailers.