Information Systems Enacted Capabilities and Their Effects on SMEs' Information Systems Adoption Behavior |
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| Authors: | Noor Akma Mohd Salleh Fiona Rohde Peter Green |
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| Institution: | 1. Noor Akma Mohd Salleh is a Senior Lecturer of Information Systems in the Department of Operations and Management Information Systems at the University of Malaya, Faculty of Business and Accountancy, University Malaya, 50603, Kuala Lumpur, Malaysia.;2. Fiona Rohde is a Professor in Information Systems and Deputy Dean within the TC Beirne, School of Law at the University of Queensland, St Lucia, Brisbane QLD 4072, Queensland, Australia.;3. Peter Green is a Professor in Accountancy and Head of School in QUT Business School, Queensland University of Technology, Brisbane, QLD 4001, Queensland, Australia. |
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| Abstract: | Studies show that information systems (IS) adoption behavior is dependent on well‐defined characteristics. However, firms must also be enabled for use and ultimately utilize IS. This study develops a model of how IS enacted capabilities of small‐ and medium‐sized enterprises (SMEs) affect IS enablement through perceived net benefits and attitude. Follow‐up interviews with chief executive officers (CEOs)/owners of SMEs indicated that IS enacted capabilities play an integral part in determining the extent to which SMEs become enabled and utilize IS. Top management IS skills and knowledge and trust in trading partners dominate the effect on perceived net benefits at the enablement stage. |
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