The State of Research on Information Systems Success |
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Authors: | Dipl-Wirt-Inf Nils Urbach Prof Dr Stefan Smolnik Prof Dr Gerold Riempp |
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Institution: | (1) Institute of Research on Information Systems (IRIS), European Business School (EBS), Rheingaustr. 1, 65375 Oestrich-Winkel, Germany |
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Abstract: | Measuring information systems (IS) success is of great interest to both researchers and practitioners. This article examines
multidimensional approaches to measuring IS success and explores the current state of IS success research through a literature
review and by classifying articles published between 2003 and 2007. Based on a total of 41 academic journal and conference
publications, the relevant research carried out is identified, while the research results are categorized, consolidated, and
discussed. The results show that the dominant empirical research analyzes the individual impact of a certain type of information
system by ascertaining users’ evaluation of it by means of surveys and then applying structural equation modeling. The DeLone
and McLean information systems success model is the main theoretical basis of the reviewed empirical studies. This article
provides researchers with a comprehensive review and structuring of IS success research. Furthermore, opportunities for additional
development are identified and future research directions suggested. |
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Keywords: | |
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