| 适度分析法在电信行业客户满意度中的应用 |
| |
| 引用本文： | 李宏伟,郭嗣琮,于文言. 适度分析法在电信行业客户满意度中的应用[J]. 科技和产业, 2008, 8(2): 50-53 |
| |
| 作者姓名： | 李宏伟 郭嗣琮 于文言 |
| |
| 作者单位： | 辽宁工程技术大学,研究生学院,辽宁,葫芦岛125105;理学院,辽宁,阜新,123000 |
| |
| 摘 要： | 将模糊综合决策的适度分析法应用到电信行业客户满意度上，此方法不同于传统的综合决策，它考虑了因素间的相互关系及其对决策的影响，使计算结果更符合实际情况。
|
| 关 键 词： | 模糊综合决策 适度分析法 电信行业 客户满意度 |
| 文章编号： | 1671-1807(2008)02-0050-04 |
| 修稿时间： | 2007-11-06 |
The Application of Moderate Analysis Method in Telecom Industry Customer Satisfication |
| |
| LI Hong-wei,GUO Si-cong,YU Wen-yan. The Application of Moderate Analysis Method in Telecom Industry Customer Satisfication[J]. SCIENCE TECHNOLOGY AND INDUSTRIAL, 2008, 8(2): 50-53 |
| |
| Authors: | LI Hong-wei GUO Si-cong YU Wen-yan |
| |
| Affiliation: | LI Hong-wei , GUO Si-cong , YU Wen-yan (1. Graduate College of Liaoning Technical University, Huludao Liaoning 125105 ,China; 2. College of Science of Liaoning Technical University,Fuxin Liaoning 123000,China) |
| |
| Abstract: | The paper is about that moderate analysis method in fuzzy synthetic decision is applied to customer satisfication of telecom industry.This method is different from traditional synthetic decision.It considers the relationship of all factors and their effects on decision.So the results are much closer to the actual circumstances. |
| |
| Keywords: | fuzzy synthetic decision moderate analysis method telecom industry customer satisfication |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
