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Family ostracism and proactive customer service performance: An explanation from conservation of resources theory |
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| Authors: | Ye Yijiao Zhu Hong Chen Yuanyi Kwan Ho Kwong Lyu Yijing |
| Affiliation: | 1.School of Management, Xiamen University, Xiamen, 361005, China ;2.School of Tourism Management, Sun Yat-Sen University, Zhuhai, 519000, China ;3.School of Business, Hong Kong Baptist University, Hong Kong, China ;4.Organizational Behavior and Human Resource Management Department, China Europe International Business School (CEIBS), Shanghai, 201206, China ;5.School of Management, Xiamen University, Xiamen, 361005, China ; |
| Abstract: | Asia Pacific Journal of Management - Despite the burgeoning interest in work-family conflict, little is known about how family stressors influences employees’ attitudes and behaviors in the... |
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| 本文献已被 SpringerLink 等数据库收录！ | |