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基于顾客满意理论的品牌延伸策略研究
引用本文:陈瑶.基于顾客满意理论的品牌延伸策略研究[J].哈尔滨商业大学学报(社会科学版),2012(1):38-41.
作者姓名:陈瑶
作者单位:黑龙江广播电视大学
摘    要:随着市场竞争的日益激烈,占领市场份额成为企业家的当务之急。品牌延伸策略适逢其时,应用广泛,效果明显。但是,并非所有的行业、所有的企业都适用品牌延伸策略,失败案例比比皆是。从顾客满意理论的视角重新定位品牌延伸策略,分析品牌延伸的优点及品牌延伸不当容易引发的风险,从九个方面提出基于cs理论的品牌延伸策略实施原则,并提供了几种企业品牌延伸模式选择,为渴求做大做强的企业开出一剂锁定顾客、扩大顾客群的良方。

关 键 词:顾客满意  品牌延申  市场  顾客锁定

Based on Customer Satisfaction Theory of the Brand Extension Strategy Studies
CHEN Yao.Based on Customer Satisfaction Theory of the Brand Extension Strategy Studies[J].Journal of Harbin University of Commerce:Social Science Edition,2012(1):38-41.
Authors:CHEN Yao
Institution:CHEN Yao(Heilongjiang Radio and Television University,Harbin 150080)
Abstract:With the increasingly fierce market competition,capture the market share of top priority to become entrepreneurs.Brand extension strategy right time,widely used,the effect is obvious.However,not all of the industry,all businesses are applicable to the brand extension strategy,failures abound.This theory from the perspective of customer satisfaction to reposition the brand extension strategy,analysis of the advantages of brand extension and brand extension is likely to lead to undue risk,cs from nine put forward the theory based on the implementation of the principles of brand extension strategy,and provides several corporate brand extension mode selection,as the desire for bigger and stronger companies out of a lock in customers,expand customer base in the recipe.
Keywords:customer satisfaction  brand extensions  market  customer lock
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