Hospitality crisis management practices: The case of Indian luxury hotels |
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| Authors: | Aviad A Israeli Asad Mohsin Bhupesh Kumar |
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| Institution: | 1. Department of Hotel and Tourism Management, Ben Gurion University of the Negev, Beer-Sheva 84105, Israel;2. Department of Tourism & Hospitality Management, The University of Waikato Management School, Private Bag 3105, Hamilton 3240, New Zealand;3. Banarsidas Chandiwala Institute of Hotel Management & Catering Technology, Guru Govind Singh Indraprastha University, New Delhi, India |
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| Abstract: | This study examines hospitality crisis management practices within the context of the Indian hospitality industry. The study is a replication of a study previously conducted in Israel. The study employs a questionnaire that evaluates the importance and usage of four themes of practices: marketing, hotel maintenance, human resources and governmental assistance. The findings illustrate which practices managers consider important and which practices managers actually use during a crisis. The paper concludes with recommendations for future research and management of crises. |
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| Keywords: | Hospitality Crisis management Importance-performance analysis (IPA) |
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