Office automation needs: Studying managerial work

Managerial work stations are expected to proliferate in the near future. But managers have diverse needs. To serve managers well, we must have ways of studying managers, so that we can adapt systems to their individual needs. The author discusses three roads to the study of managers: use-of-time analysis, the analysis of procedures, and the critical success factors approach. The author also raises the issue of how much individualization we can afford and how much users really want.