Supermarkets and suppliers in the United Kingdom: System integration, information and control

This paper raises the issue of control in new organizational configurations where information and communication technology is the critical enabler of business integration. It is organized around two guiding questions; how and why major U.K. supermarkets have taken control and dominance of the food market, and the role of information technology and accounting information in replacing market relationships. The study illustrates the way in which markets can be structured and controlled by strategic reconfiguration of supply sources and customer outlets.