| 服务运营的容量管理 |
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| 引用本文： | 辛媛媛.服务运营的容量管理[J].商业经济(哈尔滨),2006(4):37-38. |
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| 作者姓名： | 辛媛媛 |
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| 作者单位： | 东北财经大学旅游管理系 辽宁大连116023 |
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| 摘 要： | 服务容量是一个比较新的领域,其与顾客满意度有关。服务质量越高,顾客的满意度也越高。服务容量是动态的且具有无限性。服务运营的容量管理应采取获得生产效率的策略,隔离核心技术和最小化服务生产系统,并对整个系统进行生产线管理。
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| 关 键 词： | 容量 服务容量 旅游容量 服务运营 |
| 文章编号： | 1009-6043（2006）4-0037-02 |
| 收稿时间： | 2005-12-28 |
The Service Capacity Management of Service Operation |
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| XIN Yuan-yuan.The Service Capacity Management of Service Operation[J].Business Economy,2006(4):37-38. |
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| Authors: | XIN Yuan-yuan |
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| Institution: | XIN Yuan-yuan |
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| Abstract: | The service capacity is a new field.It relates to customer satisfaction.The higher the service quality is,the higher the customer's satisfaction is.The service capacity is dynamic,it is limitless.Management of service operation should adopt the tactics which can obtained the production efficiency,isolate key technology and minimization service production system,and make the production line management to the whole system. |
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| Keywords: | capacity service capacity travel capacity service operation |
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