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Port service chains and port performance evaluation
Institution:1. Maritime Institute, Department of Economics, Old Dominion University, Norfolk, VA 23529, USA;2. Department of Information Technology, Decision Sciences, and Maritime and Supply Chain Management, Old Dominion University, Norfolk, VA 23529, USA;1. Faculty of Maritime and Transportation, Ningbo University, Ningbo, China;2. School of Automotive and Transportation Engineering, Hefei University of Technology, Hefei, China;1. Department of Economic Analysis and IEI, University of Valencia, Campus del Tarongers, 46022 Valencia, Spain;2. Department of Economic Analysis and ERI-CES, University of Valencia, Campus del Tarongers, 46022 Valencia, Spain;3. CORE-UCL, Louvain-la-Neuve, Belgium;1. School of Automotive and Transportation Engineering, Hefei University of Technology, Hefei, China;2. Division of Business and Management, Beijing Normal University-Hong Kong Baptist University United International College, Zhuhai, China;3. St. John''s College, University of Manitoba, Winnipeg, MB, Canada;4. School of International Trade and Economics, University of International Business and Economics, Beijing, China;1. Department of Law, University of Naples \"Parthenope\", via G. Parisi, no. 13, 80132 Naples, Italy;2. Department of Sport Sciences and Wellbeing, University of Naples \"Parthenope\", via Medina, no. 40, 80133 Naples, Italy;1. Master Student, Incheon National University, Korea;2. Master Student, Incheon National University, Korea;3. Ph.D. Candidate, Incheon National University, Korea;4. Professor, Incheon National University, Korea;1. Liverpool Logistics Offshore and Marine Research Institute (LOOM), Liverpool John Moores University, United Kingdom;2. Transportation Management College, Dalian Maritime University, Dalian, China;3. Transport Institute, Asper School of Business, University of Manitoba, Winnipeg, MB, Canada;4. China Institute of FTZ Supply Chain, Shanghai Maritime University, Shanghai, China;5. Maritime Institute, Faculty of Law, Ghent University, Ghent, Belgium;6. Faculty of Applied Economics, University of Antwerp, Antwerp, Belgium;7. Antwerp Maritime Academy, Antwerp, Belgium;8. Department of Supply Chain Management, Asper School of Business, University of Manitoba, Winnipeg, MB, Canada;9. Ministry of Oceans and Fisheries (MOF), Republic of Korea
Abstract:This paper provides a novel and unique methodology for evaluating the effectiveness performance of a port’s individual services by utilizing the concept of a port service chain – a service network utilized by a port’s service providers in the provision of the port’s services that accounts for the quality-of-service relationships among the services. If such relationships are ignored, the resource allocations by the port’s service providers to improve the quality of their port services will either over- or underestimate the amount of resources needed. A cooperative port service chain will always (under certain conditions) be more effective than a non-cooperative port service chain.
Keywords:Port  Service chain  Evaluation performance  Service provider  Service quality
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