Hospitality crisis management practices: the Israeli case |
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Authors: | Aviad A Israeli Arie Reichel |
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Institution: | Department of Hotel and Tourism Management, Ben Gurion University of the Negev, Beer-Sheva 84105, Israel |
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Abstract: | This study attempts to examine hospitality crisis management practices within the context of the Israeli hospitality industry. The study develops a questionnaire that evaluates the importance and usage of four categories of practices: marketing, hotel maintenance, human resources, and governmental assistance. The findings illustrate which practices managers consider important and which practices managers actually use during an industry crisis. The paper concludes with recommendations for future research and management of crises. |
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Keywords: | Hospitality Crisis management Multi-attribute decision-making |
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