The organizational politics of information technology: Studies from the UK financial servies industry

The article critically appraises two recent contributions to studies of organizational change: processual analysis and the firm-in-sector perspective. These studies argue that managerial practice is intensely political. They also attempt to firmly locate that practice in its organizational and environmental or sectoral context. Drawing upon these studies the article examines the management of information technology (IT) in the UK life insurance sector. This examination uses a case study and sectoral research-in-progress. The article argues that organizational IT use and development is a politicla and social process characterized by tension and conflict between managers. This conclusion suggests that organizational studies of IT use need to develop more sophisticated theories of management and managerial practice. By so doing they may then be able to shed a more penetrating light on the relationships between managers, technologies and organizational change.