Development and validation of an improved DeLone-McLean IS success model - application to the evaluation of a tax administration ERP |
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| Institution: | 1. School of Management and Economics, University of Electronic Science and Technology of China, Chengdu 611731, China;2. Center of West African Studies, University of Electronic Science and Technology of China, Chengdu 611731, China;3. Department of Computer Science, University of Ghana, Ghana;1. School of Accountancy and MIS, DePaul University, United States;2. Graduate Institute of Accounting and Department of Finance, National Central University, Taoyuan, Taiwan;3. School of Management, Clark University, United States;1. Strategic Security Sciences, Argonne National Laboratory, Ames, IA 50010, United States;2. Ivy College of Business, Iowa State University, Ames, IA 50010, United States;3. Strategic Security Sciences, Argonne National Laboratory, Argonne, IL 60439, United States;1. College of Business Administration, University of Seoul, Seoulsiripdaero 163, Dongdaemun-gu, Seoul 02504, South Korea;2. Shidler College of Business, University of Hawaii at Manoa, 2404 Maile Way, Honolulu, HI 96822, United States;3. School of Management, Clark University, 950 Main Street, Worcester, MA 01610, United States;1. University of Waterloo, School of Accounting and Finance, 200 University Ave W, Waterloo, ON N2L 3G1, Canada;2. California State University Long Beach, College of Business, 1250 N Bellflower Blvd, Long Beach, CA 90815, USA;1. Florida State University, 1107 W. Call St., Tallahassee, FL 32306-4301, United States;2. Grand Valley State University, 3032 L William Seidman Center, 50 Front Ave SW, Grand Rapids, MI 49504-6424, United States;3. University of Tampa, JS 243, Mailbox O, 401 W. Kennedy Blvd., Tampa, FL 33606, United States;4. Florida State University, 346 RBB, 821 Academic Way, Tallahassee, FL 32306-1110, United States;5. Michigan State University, 632 Bogue St. Rm N220, East Lansing, MI 48824, United States |
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| Abstract: | Enterprise resource planning (ERP) is critical to an organization’s success. However, the factors that contribute to the success and usage of these ERP systems have received little attention. This study developed and validation of an improved DeLone-McLean IS success model. Additionally, we examined the factors which influence ERP system usage, employee satisfaction, information quality, service quality, and system quality, as well as the factors that influence the system’s overall success. The proposed model is based on a mixed-methods case study (MM-CS). The results show that the proposed model significantly measures the success of an ERP system. The organizational climate, the information quality, the system quality, and the service quality all have an impact on the usage of an ERP system. The proposed model also shows that the use of an ERP system, training and learning, and the three information (IS) quality constructs are all significant predictors of user satisfaction. The results also indicate that gender and years of ICT use on the path of ERP users have a moderating effect on the relationship between teamwork & support and use. |
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| Keywords: | Enterprise Resource Planning systems DeLone & McLean IS success model Information systems Organizational climate Structural equation modeling |
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