| Abstract: | Forty-two measures of subunit performance are rated by 155 production managers, and these ratings are factor analyzed to yield performance criteria. Nine criteria emerged from this analysis and five of them are rated by the managers as significantly useful. One of the significant criteria suggests, rather surprisingly, that customer satisfaction is an important consideration to production subunit performance. The application of these results to managerial situations is discussed briefly.Dr Graham K. Kenny is a visiting Professor of Management from the Department of Management, College of Business Administration, San Diego State University; and Professor Alan S. Dunk is a Professor with the School of Economic and Financial Studies, Macquarie University. Thanks are due to John Brown, Bob Hinings, and John Waterhouse for their helpful comments on an earlier draft of this paper. |
