| 第三方物流服务质量满意度评价指标体系的构建 |
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| 引用本文： | 林敬东. 第三方物流服务质量满意度评价指标体系的构建[J]. 价值工程, 2009, 28(6): 84-86. DOI: 10.3969/j.issn.1006-4311.2009.06.028 |
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| 作者姓名： | 林敬东 |
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| 作者单位： | 福州港务集团,福州,350015 |
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| 摘 要： | 简要回顾了服务质量研究的代表观点,在分析第三方物流服务需求特征的基础上,借鉴Lehtinen和PZB模型,构建第三方物流服务质量满意度评价指标体系,并通过相关方法给出指标权重。
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| 关 键 词： | 第三方物流 服务质量 满意度 评价指标 |
The Building on Appraising Indexes System of Service Quality Satisfaction for Third-Party Logistics |
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| Lin Jingdong. The Building on Appraising Indexes System of Service Quality Satisfaction for Third-Party Logistics[J]. Value Engineering, 2009, 28(6): 84-86. DOI: 10.3969/j.issn.1006-4311.2009.06.028 |
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| Authors: | Lin Jingdong |
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| Affiliation: | Lin Jingdong (Fuzhou Port Group Co. Ltd., Fuzhou 350015, China) |
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| Abstract: | Reviewed the theories of service quality research in brief. Based on the demand characteristics of Third-Party Logistics （TPL）service,using the Lehtinen and PZB models for reference to erec, t serviee quality satisfaction appraising indexes for TPL enterprises, and confirm the weight of the indexes. |
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| Keywords: | Third-Party Logistics （TPL） service quality satisfaction index appraising index |
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