| 供电企业客户信息管理模型研究 |
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| 引用本文： | 曹熙,李平,康蕾蕾.供电企业客户信息管理模型研究[J].价值工程,2013(2):133-134. |
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| 作者姓名： | 曹熙 李平 康蕾蕾 |
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| 作者单位： | 广东工业大学;广州科腾信息技术有限公司 |
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| 摘 要： | 客户信息管理是客户服务建设的基础,供电企业需要做好客户信息的规划、采集、管理和应用工作。本文的针对电力企业客户服务工作的实际情况和特点,提出行之有效的管理方法去完善客户基础信息,建立完备的客户信息档案。
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| 关 键 词： | 电力企业 客户信息 管理 模型构建 |
Study on the Customer Information Management Model in Electric Power Supply Enterprises |
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| CAO Xi; LI Ping; KANG Lei-lei.Study on the Customer Information Management Model in Electric Power Supply Enterprises[J].Value Engineering,2013(2):133-134. |
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| Authors: | CAO Xi; LI Ping; KANG Lei-lei |
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| Institution: | ① CAO Xi;② LI Ping;② KANG Lei-lei(①Guangdong University of Technology,Guangzhou 510000,China;②Guangzhou Keteng Information Technology Co.,Ltd.,Guangzhou 510000,China) |
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| Abstract: | Customer information management is the foundation of building customer service.The power supply enterprises want need to do well the planning,acquisition,management and application of customer information.This article takes effective ways to improve the customer information base and establish comprehensive customer information file based on its actual situation and characteristics. |
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| Keywords: | power enterprises customer information management model building |
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