The mistreatment of public service workers: identifying key risk and protective factors |
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Authors: | Geoff Plimmer Sarah Proctor-Thomson Noelle Donnelly Dalice Sim |
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Abstract: | This paper investigates the dynamics of worker mistreatment in a new public management (NPM) environment. It explores the combination of organizational and individual risk and protective factors. It reveals that the cumulative effects of organizational and individual factors radically increase the likelihood of mistreatment. Implications of these findings are outlined. |
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Keywords: | Bullying discrimination mistreatment NPM public sector |
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