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Business process management in hotels: with a focus on delivering quality guest service |
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| Authors: | Özdemir Ali İhsan Çolak Abdullah Shmilli Jerina |
| Affiliation: | 1.Abdullah Gül University, Abdullah Gül University Sumer Campus, Kocasinan, Kayseri, Turkey ;2.MGM Resorts International, Las Vegas, Nevada, USA ; |
| Abstract: | Quality & Quantity - In this study business process management as a tool of improvement service quality is introduced and it is examined that how it can be used to improve service quality in... |
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| 本文献已被 SpringerLink 等数据库收录！ | |