1.Sawyer Business School, Suffolk University, Boston, MA, 02108, USA ;2.College of Business, Florida State University, Tallahassee, FL, 32306, USA ;3.Robins School of Business, University of Richmond, Richmond, VA, 23173, USA ;
Abstract:
Review of Quantitative Finance and Accounting - Using a comprehensive sample of customer complaints filed with the National Highway Traffic Safety Administration, we examine the...