共查询到19条相似文献,搜索用时 515 毫秒
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产品服务化供应链的运作模式研究 总被引:1,自引:0,他引:1
产品服务化战略是制造业未来发展的必然趋势,而有效的供应链管理是制造企业实行产品服务化战略的重要保证。首先,在服务化、产品供应链和服务供应链相关理论的基础上,给出了产品服务化供应链的概念;其次,通过与产品供应链和服务供应链运作模式对比分析,明确了产品服务化供应链的运作模式,并给出了产品服务化供应链中的关键流程;最后,给出了产品服务化供应链中亟待研究的问题。 相似文献
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物流服务供应链及其构建 总被引:5,自引:0,他引:5
作为当代最为前沿的一种管理模式,供应链管理已经成为管理领域的一大研究热点。但目前对于供应链管理的研究一般都是集中在对产品供应链的研究上,通常以原材料供应商——制造商——批发商——零售商这种供应链结构为模型。依照定义,供应链显然不止包括产品供应链,还应包含服务供应链。但目前对服务供应链的研究却十分缺乏,尤其是对其中一类很重要的服务供应链——物流服务供应链的研究几乎还处于空白的状态。 相似文献
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客户是企业生存和发展的基础。企业的市场竞争实质是争夺客户资源和维系客户关系。产品质量与价格,以及服务是制造企业能否与客户保持长期稳定关系的重要因素。而争夺客户资源和维系客户关系的手段主要是高品质的产品、价格刺激和服务,即通过高品质的产品、价格刺激和优质的服务提升客户的产品感知价值。本研究基于产品满意度模型以辽宁省制造中小企业为例分析了制造中小企业的产品满意度。分析结果显示,辽宁制造中小企业的供应链以区域内供应链为主,且“产品感知质量”对“产品满意度”不具有正向(+)影响,其区域供应链存在不稳定隐患。本研究的创新点在于以供应链视角分析制造中小企业产品满意度,并提出可行性建议。 相似文献
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介绍了服务供应链理论的兴起,随着服务业的快速发展服务供应链正逐步成为供应链研究的新趋势。介绍服务供应链在港口物流中的应用。以港口服务供应链为背景运用排队理论对服务供应链中的M/M/n排队系统进行了建模,得出结果并举例说明。对排队系统进行了优化,得出排队系统的有效管理及优化对于服务供应链的运营异常重要。 相似文献
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在研究服务供应链结构文献成果的基础上、结合浙江国际粮食港口流量、流向分析以及Fisher教授的产品与供应链匹配性理论,构建了一条以舟山国际粮油集散中心为核心,与其他港口协同组成服务集成商,通过综合服务公共平台,集成服务集成商和服务供应商的服务能力,形成特定服务方案,以满足长三角、东亚粮食客户需求而动态形成的效率型服务供应链,在此基础上,给港口服务集成商提出了一些建议与对策。 相似文献
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在研究服务供应链结构文献成果的基础上、结合浙江国际粮食港口流量、流向分析以及Fisher教授的产品与供应链匹配性理论.构建了一条以舟山国际粮油集散中心为核心,与其他港口协同组成服务集成商,通过综合服务公共平台,集成服务集成商和服务供应商的服务能力,形成特定服务方案,以满足长三角、东亚粮食客户需求而动态形成的效率型服务供应链,在此基础上.给港口服务集成商提出了一些建议与对策. 相似文献
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近年来社会产业结构不断调整,服务业所占比重不断提高,服务业的发展为服务供应链的兴起提供了机遇,学术界及企业界从对产品供应链的研究逐步过渡到了对服务供应链的研究;服务供应链是由功能型服务供应商、服务集成商、顾客组成的网络,其中服务集成商是整条链上的核心主体,对其的选择自然成为关键。本文从顾客的角度为服务集成商的选择建立评价指标体系,并利用自适应过滤法及多属性决策矩阵法对旅游服务集成商的选择进行了量化分析,这可为旅行社等服务集成商的决策层提供决策依据。 相似文献
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在新的市场环境下,传统产品供应链已不能很好适用于现代服务业,迫切需要新的服务供应链理论来指导服务业的健康发展。鉴于面向服务架构理论(Service Oriented Architecture,简称SOA)与服务供应链价值取向的内在逻辑一致性,文中拟借鉴服务科学的理论工具与方法,在已有的服务供应链模型构建基础上,提出构建基于SOA的服务供应链通用模型以及构建整个服务供应链的完整流程的研究框架,尝试突破传统供应链理论认识的局限性,拓宽供应链研究的理论视角。 相似文献
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对国内外的研究现状做了比较系统的梳理和总结,在此基础上提出了服务供应链理论的体系结构,分析和讨论了服务供应链研究和实施的主要内容。 相似文献
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在一个物流服务集成商与一个物流服务提供商及一个客户构成的物流服务供应链中,文章建立了各个利益主体的利润模型及物流服务供应链的整体利润模型,并分别求解了其最优解,通过对模型的分析和求解,得出各个利益主体与整体供应链的最优解存在矛盾。为了协调这个利益矛盾,提出了利用价格折扣契约来对物流服务供应链进行协调,并计算得出价格折扣系数的取值范围,最后给出了算例以证明这种契约对物流服务供应链的协调具有有效性。 相似文献
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《Journal of Purchasing & Supply Management》2017,23(3):176-190
In complex and competitive business environment, there have been many examples of supply chain members fighting for power. Therefore, researchers have begun focusing on the impact of control power allocation on the supply chain. This paper examines the allocation of power in different service supply chain relationships, analyzing the impact of service level on optimal control power allocation and comparing the differences between the optimal power distribution in service supply chains and that of manufacturing supply chains. We adopt a mathematical model building method to discuss this issue, verifying the theoretical perspectives through empirical studies of China's largest state-owned logistics company, the China Railway Company, and the private ownership enterprise, Tianjin SND Logistics Company. We also develop a conceptual model of the influence of control power on the performance of service supply chains, based on the modeling and case analysis. The conceptual model shows several results: the control power allocation determines the dominant structure of the supply chain; the service provider's wholesale pricing strategy and the service integrator's sales price strategy present different outcomes under various dominant structures of the supply chain, which will greatly affect the performance of the corresponding supply chain; and the relationship between the supply chain dominant structure and the price can be adjusted by the service level. 相似文献
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The impact of supply chain agility on business performance in a high level customization environment
Juneho Um 《Operations Management Research》2017,10(1-2):10-19
To improve business performance in rapidly changing environments, supply chain agility can be a crucial requisite to address responsiveness issues, especially in environments with high levels of customization. This paper examines the effect of supply chain agility on customer service, differentiation, and business performance. A survey research methodology was employed using a sample of 156 manufacturing firms that provide high levels of customization. In particular, structural equation modeling (SEM) was employed to evaluate the proposed model. The results suggest that supply chain agility influences customer service and differentiation positively. However, it does not affect business performance directly; instead, better business performance can be achieved and mediated through improved customer service and differentiation. In particular, differentiation through customer service is the most effective way to improve business performance, and supply chain agility can help to achieve high-level customer service. The paper advises managers on details of how to fulfil their business performance ambitions better through suggested key agile supply chain management activities. 相似文献
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Based on the centralized and decentralized decision-making cases, this study constructs a dual-channel supply chain game model that considers offline return service and online reviews, and explores the pricing decisions and benefits of supply chains under the dual influence of return service level and online reviews. The impact of return rate, return service level and perceived quality of online reviews on optimal supply chain decisions and profits are further analyzed. Finally, considering the phenomenon of double marginalization in the supply chain, this study coordinates the supply chain based on the benefit-sharing contract coordination model to achieve Pareto improvement. The research shows that: The manufacturer's optimal wholesale price, the optimal online selling price and the retailer's optimal offline price are positively correlated with the perceived quality of online reviews and the level of return service. Compared with the return service level, the perceived quality of online reviews has a greater impact on the overall profit of the supply chain. Under the dual influence of the perceived quality of online reviews and the level of return service, the supply chain profit in the centralized model is better than that in the decentralized model. The coordination model can effectively coordinate the supply chain. Moreover, when the sharing ratio of manufacturers is obviously lower than that of retailers, the coordination effect is better at this time. 相似文献