Challenges for ground operations arising from aircraft concepts using alternative energy

Current research in the field of future aircraft concepts aims at accommodating ambitious reduction goals set by national and international regulators. These concepts should be investigated not only with regard to aircraft efficiency, but also in terms of their compatibility with airline operations, existing ground handling procedures and airport infrastructure requirements, as these influence the overall performance of a future aircraft concept. This paper addresses this aspect, focusing on case studies concerning hybrid-electric and universally-electric aircraft concepts, analyzing implications for current ground handling operations at the airport. Current bottlenecks, such as capacity shortages, and potential areas of improvement are identified based on a state-of-the-art reference ground handling process. To this end, requirements of different stakeholders, including airports, airlines and ground handling providers, are outlined. In the next step, insights are contrasted with operational requirements of the future aircraft concepts under consideration. The paper stresses the anticipated challenges involved in aligning future aircraft requirements with current procedures, discusses the necessary adaptions to operational processes. The results highlight changes that need to be made to the current system before an aircraft can enter service, and provide an initial basis for the strategic planning of the stakeholders involved.     

Do owner–operators pose a safety risk on the nation’s highways?

Despite persistent claims in the motor carrier industry of poorer safety performance of owner–operators, there is little empirical work directly comparing owner–operator safety performance to that of employee drivers. This study assesses the statistical significance of differences in the safety performance between owner–operators and employee drivers. This study also expands on previous driver focused safety models by examining how driver and carrier characteristics affect safety performance. Data for this study were derived from the Motor Carrier Management Information System (MCMIS), and the Commercial Driver’s License Information System (CDLIS) databases. Study results provide evidence that owner–operators are associated with more driver- and vehicle-out-of-service violations but experience lower crash rates than do employee drivers.     

Offsite passenger service facilities: A viable option for airport access?

Offsite passenger service facilities transfer passengers from a common location to an airport and may provide additional services such as baggage handling and passenger check-in. Although they are conceptually promising, there is a lack of modern methods specifically tailored to forecast their demand. This paper reports on the development of two sequential models that forecast demand for an offsite facility. Models were calibrated based on data collected at six airports in California, Maryland, Massachusetts, and Virginia. The results showed that likely candidates for an offsite facility are airports that are not easily accessible, and departing air passengers with early morning flight departure times and high variability in ground travel times to the airport. A case study demonstrates the application of the models to Virginia’s Richmond International Airport.     

Holistic view of safety culture in aircraft ground handling: Integrating qualitative and quantitative methods with data triangulation

The complexity in aircraft ground handling operations has led this study to conduct a holistic assessment on the ground handling safety culture, with the purpose of preventing accidents at the workplace. This study adopts the multiple perspective assessment model that allows the integration of two mixed methods designed with data triangulation. The qualitative results generated seven themes and eight themes respectively, in which were later generalized and developed for quantitative instrument. The quantitative results showed the industry's safety culture performance and its influence on the safety performance outcome constructs. This study is expected to contribute towards the development of safety culture evaluation for this industry and becomes a stakeholder's indicator to improve safety and health standards.     

A hybrid approach based on fuzzy AHP and 2-tuple fuzzy linguistic method for evaluation in-flight service quality

The in-flight service is one of the most important parts in the whole air travel service process. In order to better understand the passengers' preference and obtain their perception for service quality, the paper proposed a hybrid approach based on fuzzy AHP and 2-tuple fuzzy linguistic method to evaluate in-flight service quality. This study is comprised of three stages. In the first stage, the modified version of SERVQUAL instrument was used and a hierarchy of the evaluation index system for in-flight service quality was constructed. In the second stage we use fuzzy AHP to analyze the structure of the in-flight service evaluation problem. Using linguistic variables, pairwise comparisons for evaluation criteria and sub-criteria are made to determine the weights of criteria and sub-criteria. In the third stage, the ratings of sub-criteria are assessed in linguistic values to express the qualitative evaluation of passengers' subjective opinions, and then the linguistic values are transformed into 2-tuples and the 2-tuple linguistic arithmetic mean operator is utilized to obtain the average ratings of 100 respondents. Using the 2-tuple linguistic weighted average operator to compute the aggregated ratings of criteria and the overall in-flight service quality of alternatives. Finally, we demonstrated the validity and feasibility of the proposed approach by conducting an application study of the comprehensive performance of three airlines' in-flight service quality in China.     

A multi-time scale management structure for airport ground handling automation

The sustainability of air travel relies on proper and timely aircraft ground handling at airports. This research proposes a ground handling management structure which allows the automation of operations to face the growing demand for this service. It is shown how at operations level, information exchange with the airport collaborative decision-making system turns possible on-line fleet assignment to ground handling tasks. This is done by designing different heuristics for assignment of fully automated or semi-automated vehicles to ground handling tasks. Numerical results for an actual airport are presented to illustrate the potential performance of automated ground handling operations.     

铁路车站值班员应急处置能力评价体系构建

车站值班员应急处置能力评价,可以为新入职人员选拔和在岗职业培训提供理论依据和参考。结合车站值班员的作业内容和要求,以安全意识、响应能力、联系能力和操作能力为准则层,选取行车簿册、凭证填记准确率、命令下达、办理准确率和揭挂标识准确率等共计11项指标建立评价体系,并给出每项指标的量化测度方法。通过AHP法确定准则层之间的权重和指标之间的权重,构建基于模糊综合评价法的数学模型。随机选取某个车站值班员进行实例计算,由8位专家对车站值班员应急处置各项指标给出评语等级,验证所提出方法的可行性和有效性,并根据权重的高低,提出优化途径,即提升风险研判精确度与信息通报准确率2项指标的优秀率,能够显著提升车站值班员综合评价的结果。     

A GRASP algorithm for the container stowage slot planning problem

This work presents a generalization of the Slot Planning Problem which raises when the liner shipping industry needs to plan the placement of containers within a vessel (stowage planning). State-of-the-art stowage planning relies on a heuristic decomposition where containers are first distributed in clusters along the vessel. For each of those clusters a specific position for each container must be found. Compared to previous studies, we have introduced two new features: the explicit handling of rolled out containers and the inclusion of separations rules for dangerous cargo. We present a novel integer programming formulation and a Greedy Randomized Adaptive Search Procedure (GRASP) to solve the problem. The approach is able to find high-quality solution within 1 s. We also provide comparison with the state-of-the-art on an existing and a new set of benchmark instances.     

Substantial effect of voluntary policy interventions on aircraft ground handling safety

Managing safety and health matters require comprehensive policy intervention to change the existing culture in the ground handling operations and reducing the safety performance outcomes. This study aims to investigate the relationship between safety culture and safety performance outcome with voluntary policy intervention as the moderating effect of the relationship. The study employed a quantitative method through a survey instrument, which was participated by 423 ground handling workers from six international airports in Malaysia. The results indicated seven hypotheses in direct relationships have positive association between safety culture and safety performance construct. While for moderator relationships, there were five hypotheses found to be statistically significant and supported. The presence of voluntary policy interventions were found to be beneficial or detrimental elements for the insignificant relationships of the study. The ground handling organisation is expected to utilise these results by strengthening their organisation safety culture and prioritise safety and health matters over demand and cost.     

Lessons learnt from the market for air freight ground handling at Amsterdam Airport Schiphol

On 16 April 2013, the European Parliament adopted a new, amended airport ground handling Regulation, which will replace the old Directive 96/67 EC on ground handling services. The new Regulation will further open up European airports for competition on the ground handling market. Even long before the introduction of Directive 96/67/EC, Amsterdam Airport has had a liberalised handling regime. Against the background of the further liberalisation of the European ground handling market, this paper investigates the characteristics of the open ground handling market for air cargo at Amsterdam Airport and the lessons that can be learnt from the Amsterdam experience. We find that an open handling market brings greater freedom of choice for airlines and lower handling fees. However, we do not see any (serious) market failure for the airport that would justify intervention by the market regulator, by limiting the number of handlers for example.     

Dynamic management of aircraft stand allocation

This paper aimed to present an original approach for solving the aircraft stand allocation (SA) problem dynamically when due to operational disturbances, the planned allocation cannot be accomplished. The proposed Multiple-criteria Dynamic Stand Allocation (MDSA) method uses fuzzy logic to support decision-making under uncertainty. The MDSA method provides effective solutions in a short time, necessary for traffic management in case of delays, emergency, and untypical cases. It considers partially conflicting points of view of different airport users (airport managers, air traffic controllers, airlines, handling agents, and passengers) and may significantly support managers on the SA problem. The approach proposed can also be used for creating an initial SA plan for a considerable number of aircraft.     

Prioritizing management issues of moving dangerous goods by air transport

This paper presents an expert survey-based approach for prioritizing management issues of dangerous goods transportation faced by air-transport-related sectors in Taiwan. A two-stage survey process is used to ask the experts to first identify and then evaluate the management issues. To develop effective-management priorities, these issues are evaluated in terms of their importance, urgency, achievability, and effectiveness, based on experts’ comparative and absolute judgments. A pairwise comparison process is used to help the experts make comparative judgments, while a linguistic rating method is used for absolute judgments. To reflect the inherent imprecision involved in the survey process, experts’ assessments are represented by triangular fuzzy numbers. To obtain an overall priority value, a fuzzy multiattribute decision-making method is used.     

Assessing performance variability of ground handlers to comply with airport quality standards

The increasing competition in the air transport industry continuously pushes ground handlers to improve their performance. Recent European regulations prescribe that the managing body of large European airports (more than 5,000,000 passengers/year or 100,000 tonnes/year of freight) have to define quality standards of service level for ground handler operations. In case a handler fails to meet these minimum requirements, the airport has to report it these irregularities, potentially imposing a fine or even suspending, partly or fully, the handler’s services. As always recognized by the passengers, one of the most critical quality standards is the baggage handling waiting time. This paper defines a methodology to assess whether the handler fits the requirements of first baggage delivery for both the overall process and the specific segments (flight, conveyor belt, departing airport, day of the week, etc.). The methodology, analysing the performance by a two-dimensional perspective (structure and frequency), will help the decision makers in defining mitigating actions to take the performance under statistical control, respecting the requirements and preventing any drift.     

Tourism,development and ‘destination Dubai’: cultural dilemmas and future challenges

The aim of this conceptual paper is to provide a critical assessment of Dubai's approach to tourism development, focusing on its cultural implications. The work initially observes ways in which the destination is building an image based on iconographic grandeur, monumental innovation and super-modernism. In doing so, the enquiry indicates that one fundamental sociological concern for destination Dubai is its perceived lack of cultural consistency, particularly in terms of the absorption of the old into the new. This position is evident through a paucity of heritage resources and institutions associated with the tourism market, as well as limited public knowledge concerning the ethnic and traditional elements of the indigenous society. Emphasising a more culturally focused tourism agenda could help to socially sustain and ground local communities (and identities) threatened by rapid urbanisation and Westernisation. However, one noted dilemma relates to the complexity of defining and deconstructing indigenous forms of ethnicity and identity. Nevertheless, the discussion claims that it is imperative not to lose sight of the possible opportunities for the productive advancement of localised forms of tourism and cultural capital. The paper concludes by highlighting the importance of examining the diversity of local perceptions of tourism, culture and development within an empirically informed framework.     

The impact of airline service quality on passengers’ behavioral intentions using passenger satisfaction as a mediator

This research study measures the perception of airline service quality based on data collected from Pakistan International Airline (PIA) passengers using SERVQUAL. It investigates the impact of service quality dimensions on passenger's behavioral intentions in presence of mediator (passenger satisfaction). The data is collected through an adopted SERVQUAL instrument from the respondents in the domestic and International waiting lounges of PIA. The data is analysed using reliability statistics, correlation analysis and through hierarchal regression analysis. A systematic random sampling technique is used to analyze the study sample and PROCESS macros was used to run mediation analysis. The results reveals that passenger's satisfaction mediates the relationship between airline service quality and behavioral intentions. Practically, PIA should not only improve on Service Quality but should build up quality consciousness among on ground and inflight employees; pay attention to reliable factors and establish customer goodwill through enhanced services; regard reliability factors and enhance employee accomplishment. Implications of these results for management policy and practice are highlighted as guidelines. PIA managers can now better understand the importance of service quality and its long-term benefits in the form of customer loyalty.     

Spatially dispersed employee recovery: An airline case study

Employee recovery addresses either employee well-being or management's practices in aiding employees in recovering themselves following a service failure. This paper surveys the cabin crew at a small, European, low-cost carrier and investigates employees' perceptions of management practices to aid personnel achieve service recovery. Employee recovery within service research often focuses on front-line employees that work in a fixed location, however a contribution to the field is made by investigating the recovery of spatially dispersed personnel, such as operational personnel in the transport sector, who have a work place away from a fixed or central location and have minimal management contact. Results suggest that the support employees receive from management, such as recognition, information sharing, training, and strategic awareness are all important for spatially dispersed front-line employees' satisfaction with management's actions and overall employee recovery.     

Methodology for assessing dependencies between factors influencing airline pilot performance reliability: A case of taxiing tasks

Pilot performance reliability is critical to civil air transportation safety. Internal and external factors influencing pilot performance reliability are important elements to estimate human error probability. However, dependencies between these factors, including state dependencies and effect dependencies, are always ignored or only partially considered in most human reliability analysis (HRA) method. This paper attempts to develop a methodology incorporating both state and effect dependencies between contributory factors into HRA for airline pilot tasks based on fuzzy logic and the Cognitive Reliability and Error Analysis Method (CREAM). Anchor points were determined for each common performance condition (CPC) state levels through airline pilot elicitation process and then corresponding state and effect fuzzy sets were constructed for each CPC. The CPC dependency fuzzy inference rules were constructed and transformed with reference to the CPC dependency assessing rule in CREAM. And a cognitive failure probability (CFP) calculation method based on the final CPC effect fuzzy sets and the extended CREAM was proposed. To illustrate the use of the proposed methodology, a case study about commercial airline pilot taxiing task was given. The results demonstrate the validity of the proposed methodology and its capability of representing the ambiguity and fuzziness of expert judgement.     

聚类模糊分析在编组站分类中的应用

为研究编组站分类问题，运用模糊c-划分方法对编组站进行合理的空间划分，在此基础上采用模糊聚类ISODATA方法对编组站进行聚类分析，并利用划分系数和划分的平均模糊熵对聚类效果进行评价，通过实例分析，证明模糊聚类分析方法在编组站分类中的有效性，为编组站分类问题的量化提供了新的方法。     

The benefits of tankering considering cost index flying and optional refuelling stops

This work presents the application of a fuel tankering strategy to an airline considering cost index flying and the possibility of using intermediate optional refuelling stops. The tankering solution was based on integer linear programming algorithm using a network modelling strategy. Two methodologies have been used to calculate mission performance according to the aircraft cost index, the first is the complete method where every flight phase (climb, cruise and descent) are optimized according to the cost index. This methodology has the disadvantage of being a slow process as the optimization of every flight leg is time consuming. The second approach is a simplified method, which is based on the Breguet equation and has the advantage of being a quick solution for an initial tankering assessment analysis. A comparison is made between these two methodologies on a simulated multi-stage flight mission demonstrating the validity of this simplified approach. The benefits of a tankering flight using cost index and refuelling stops are illustrated by a study case of a network linking six airports and seventeen optional refuelling stops with different fuel costs. The results from the optimized flight route show a 3% cost reduction at the specific multi stage mission example when compared to a more traditional dispatch approach without the use of the fuel tankering strategy.