The market orientation-performance link: the role of service reliability

International alliances in retailing are a fairly new phenomenon. A range of relationships is being formed between retailers in order to take advantage of new opportunities and to counter the threats created by the internationalisation of retailing. This paper proposes a taxonomy of the range of alliances being formed between and among retailers, giving evidence from the UK retail sector to support the taxonomy. A comprehensive identification of UK retailer presence in international alliances is presented, along with a discussion on the potential advantages that accrue from membership of an alliance. We conclude by highlighting further issues for discussion.     

The retailing environment in Ireland and its effect on the chilled ready meal market

Food retailing in the island of Ireland has experienced a number of changes with the relatively recent arrival of the UK multiples. This preliminary study examined retailing developments in Ireland focusing on the chilled ready meal sector and on an identification of the factors that influence chilled food choice. Interviews, supermarket analysis, consumer focus groups and questionnaires revealed that the chilled ready meal market was experiencing a period of growth assisted by the arrival of the UK multiples, but there was great potential to further expand the market. Convenience was cited as the primary reason for purchase of chilled ready meals but taste continued to play an important role in chilled food choice. Retailers must respond by informing and educating consumers about their product offerings. In addition, they must listen to the unique needs and wants of consumers on this island to assist in the development and provision of a range of chilled ready meals suitable for the Irish market‐place.     

Competition,agglomeration, and performance of Beijing hotels

Generally the function of marketing in many different types of organisations has been widely recognised in recent years, and accordingly various studies have described the development of the marketing department in both the manufacturing and service industries. However, surprisingly little attention has been devoted to delineating or describing the role of the marketing department in retailing organisations, in spite of evidence of increasing employment of marketing personnel to implement proactive retailer marketing strategies, and correspondingly large increases in marketing expenditures by retailers. This article seeks to redress the balance by reporting the findings of a survey of the operation of marketing departments by 70 of the largest retailing organisations in the UK.     

Virtual store layout: an experimental comparison in the context of grocery retail

Interface design and the interaction between customer and computer are factors critical to business effectiveness over the Web. A key aspect of conventional retailing is store layout; an analogous aspect in virtual retail is virtual store layout. This paper reports on an experimental investigation into the use of three different layouts in online grocery retailing: freeform, grid, and racetrack. These three most common conventional retailing layout types were transformed into virtual layouts for computer-mediated interfaces. Subjects in Greece and the UK participated in a laboratory experiment: they were given a planned shopping task with money to spend, and performed their shopping through a virtual store with layout as the manipulated variable. The results show that layout significantly affects online consumer behavior, but that predictions generated from the literature of conventional retailing about differences in the outcome of layouts do not generally hold in a virtual setting. Some of the findings can be explained by reference to research in Human Computer Interaction (HCI).     

Foreign Direct Investment in British Retailing, 1850–1962

This article describes a newly compiled dataset on foreign multinationals in British retailing and compares the patterns of inward investment in retailing with those in manufacturing. Foreign retailers were present in Britain well before foreign manufacturers, but their numbers did not grow as dramatically after 1890. Strikingly, very few pre-World War Two foreign entrants into UK retailing were actually retailers. The great majority were instead foreign manufacturers pursuing international markets through investing in dedicated distribution channels. These hybrid multinationals retained their home manufacturing base and mostly restricted their internationalisation to retailing.     

Parental Choice of Primary School: An Application of Q-Methodology

After rapid growth in off-centre retailing in the late 1980s and early 1990s, the UK Government is now determined to concentrate future retailing within urban areas and, wherever possible, close to existing town and city centres. By their very nature, however, major retail developments are extensive users of land. This makes suitable sites hard to acquire within cities, especially as large urban sites normally have to be assembled from several ownerships, while those of the periphery can often be purchased from a single owner. Within this context, this article examines how the availability of large redevelopment sites for future retailing within or close to the centres of four British cities was significantly constrained by multiple land ownership. It contends that, while tighter planning restrictions on retail development in off-centre locations may well be effective in thwarting development considered unacceptable in policy terms, such restrictions by themselves will not serve to re-direct retail development pressure to central areas, unless multiple land ownership can be readily resolved. Without such action, retail planning policy will increasingly frustrate retail competition and ultimately to become self-defeating.     

Part-time working in the ‘super-service’ era Labour force restructuring in the UK food retailing industry during the late 1980s and early 1990s

The paper begins to explore and unravel the intricate relationship between corporate strategy and labour market restructuring within the UK food retailing industry during the late 1980s and early 1990s. It is argued that the increasingly diverse and heterogeneous nature of part-time working within UK food retailing has facilitated the metamorphosis of the corporate strategies employed by the major UK food retailers away from ones dominated by productivity enhancement of the new ‘Super-Service’ era. The introduction of Super-Service is shown to have had significant qualitative effects on the working practices and quality of work experienced by part-time workers within UK food retailing.     

Segmenting the growing UK convenience store market for retail location planning

Branded convenience grocery stores have become commonplace in UK retailing, increasingly adopted by retailers traditionally associated with superstore retailing. This paper initially explores the conditions in which this shift has occurred, looking at supply-side changes, planning policy, and changing demographics and consumer behaviour. Subsequently, this paper quantifies the geographical market share of a number of prominent convenience grocery retailers at the postal area level across the UK in 2012. Finally, the paper offers a segmentation of the convenience market into a series of clusters by location type. By understanding the drivers of trade in different locations, through the cluster analysis outlined in this paper, a more powerful set of location strategies can be adopted by companies expanding in this market.     

Implementing diversity management in retailing: Exploring the role of organisational context

Abstract

Diversity management is a means of managing customer and employee differences for the benefit of the organisation. This qualitative study considers how contextual factors influence diversity management implementation in different retailing environments. Exploratory research was conducted in three SBUs of a UK retailing group: the UK high street SBU, the US operations and the online SBU. Despite different cultural, legal and historical differences between the UK and US, these factors did not lead to significantly different ways of dealing with diversity in the UK high street and US businesses. Instead the extent to which individual differences were recognised was influenced by the selling environment and the SBU's size and structure. The paper recommends that retailers need to develop a ‘home-grown’ approach to diversity management that acknowledges their organisational context.     

Competitive sustainable processes and pricing decisions in omnichannel closed-up supply chains under different channel power structures

In recent years, omnichannel retailing and remanufacturing issues have rapidly emerged in the closed-loop supply chain (CLSC). The omnichannel is a combination of online and in-store retailing, and it affects supply chain relationships and channel power structures by changing value creation processes. It allows consumers a hybrid shopping experience where they can order products online and pick them up in the store or test in-store and buy online (TSBO). Despite this practice, no studies exist on CLSC considering omnichannel retailing under different channel power structures. We investigate the TSBO retailing strategy and its impact on CLSC profit considering price competition between manufacturer and remanufacturer under Manufacturer Stackelberg (MS), Retailer Stackelberg (RS), Vertical Nash (VN), and cooperation (CO) models game settings. In this paper, mathematical models are developed to drive the optimal solution. A two-part tariff coordination mechanism (i.e., IS model) is also used to integrate all supply chain members. The proposed models examine the environmental and social welfare benefits of adopting green innovation products and remanufacturing processes in omnichannel retailing. A numerical study is carried out to illustrate the proposed models' application. The results show that the IS model can synchronize the economic, environmental, and social aspects leading to significant increases in performance. Total supply chain profit under the CO model is the highest. The manufacturer and remanufacturer generate higher profits in the MS model, whereas the retailer makes higher profits in the RS and VN models. When a manufacturer only wants to increase profit with green processes and is not concerned about omnichannel processes, more resources must be allocated for green innovation.     

Exploring the origin of retail stores in Europe: Evidence from Southern Italy from the 6th century BCE to the 3rd century BCE

Retail literature reports considerable research on the role that technology has played in retailing as an enabler of change, with emphasis on the shifting of power from retailers to consumers. While scholarly attention has been paid mainly to investigating the current scenario in order to predict future trends and preview retail settings for the coming years, the origins of the retail process, in terms of physical space for selling activities and history of retailing as discipline of business history, is less investigated. Using qualitative data gathered through historical documents and archaeological findings, the present study goes back beyond modern retail settings to explore the origins of points of sales as early as the Magna Graecia period (600 BCE – 300 BCE). Such historical analysis not only offers an insight into the origin of the modern retailing, but also cast broader questions about the degree to which historical interpretations of the growth of retailing have been evolved, by emphasising that after 2000 years, there are still similarities. To the authors’ knowledge, this current study is the first to extend the baseline for such an understanding back a further millennium or so.     

In-Store Shopping Behavior

SUMMARY

The analysis of consumer shopping behavior is one of the most critical aspects which has to be taken into consideration in a context of retailing internationalization, where managers need to define the degree to which international firms can standardize or adapt their strategies in foreign markets. The aim of this research is to analyze and point out the main cross-cultural differences regarding in-store behavior comparing three countries: Italy, France and Poland. The study presents the results of an empirical research carried out on the household goods retail sector, which shows on a global level a positive growth trend that is predicted to continue in the next years especially through the internationalization of the retailing chains.     

The Temporal Context of UK Retailers’ Motives for International Expansion

This article re-examines the motives for retailer internationalisation with the aid of a survey of UK retailers with international retailing operations. The survey results are grouped according to the number of years companies have been operating in international markets. This facilitates a comparison of their views on internationalisation according to the different points in time that internationalisation is initiated and within the context of contrasting economic conditions. Overall, the survey results indicated that UK retailers remained strongly influenced by growth-oriented or proactive factors in their decision to internationalise. However, those retailers moving overseas for the first time, within the context of the rather severe operating conditions of the early 1990s, were in fact more likely to cite reactive factors as important influences. The article identifies a number of key issues for further research into the motives for retailer internationalisation and outlines the methodological implications.     

The impact of store hours and redistributive income effects on the retail industry: some projections for Germany

In this paper, the impact of the relaxation of Blue Laws on the retailing industry structure will be examined with regard to the 1996 store-hour expansion in the Federal Republic of Germany.The first part will deal with the historical development of Blue Laws in the US, Canada and the UK. The assessment of Germany's trading time situation and proponents' and opponents' previous arguments about whether or not to implement the proposed legislation will lead to an analysis of relevant conceptual and empirical research to evaluate expected restructuring effects on the German retailing industry.The impact of redistributive effects is determined, predictions with regard to the projected development are established, and directions for future research are generated.     

外商投资我国零售业的动向与思考

未来几年,随着外资进入我国零售业,在企业的设立形式,数量,地域,股权比例等方面的限制陆续取消,我国零售业将会形成外商独资、中外合资等各种经济成份相互竞争的局面。认真解读外商投资零售企业的现状,分析其发展动向,这对保护和发展民族商业、规范我国零售市场具有重要的意义。     

Development pressure and retail planning: a study of 20-year change in Cardiff,UK

This article describes and explains changes in the retail landscape of a major British city over the last 20 years. It thus serves to continue the survey of change initiated in 1989 with a comparative analysis of the retail structures of Cardiff (UK) and Charlotte (USA). The changes reviewed in the present study are shown to exemplify broad trends in UK retailing, as well as the growing influences of town planning and urban regeneration policies.     

Food shopping behaviour in Scotland: the influence of relative rurality

Despite a number of studies investigating consumer food purchase behaviour, few studies actually address the nature of the rural consumer. This may have implications for the generalization of much research on food purchase behaviour, as official estimates of the UK rural population vary between 8.5% and 24%. This paper compares and contrasts the food shopping behaviour of customers in rural and urban areas in Scotland. Particular focus is given on respondent characteristics, attitudes towards rural and urban locations, distance travelled for food shopping purposes and store patronage. Results from the research emphasize the notion that rural and urban retailing should be conceptualized as a continuum rather than being regarded as dichotomous, and a conceptual framework is proposed.     

Retailing Innovations in a Globalizing Retail Market Environment

In recent years, the combination of economic growth and population growth in emerging markets and less developed markets has accelerated the progression of globalization of retailing and globalization by retailers. The challenges faced by global and globalizing retailers (retailers who currently have or intend to establish a market presence in mature markets, emerging markets and less developed markets) can be more daunting compared to those faced by firms in other industries such as automobiles, steel, and computers. Retailing innovations that are responsive to the characteristics of distinctive national markets and broader aggregations of markets such as mature, emerging and less developed markets are critical to the success of global and globalizing retailers. Against this backdrop, this paper focuses on retailing innovations in the context of a globalizing retailing environment. It attempts to shed insights into the characteristics of retailing innovations conducive to superior performance in distinctive national markets and across broader aggregations of markets. Towards this end, we first examine the environmental conditions of markets in different development stages, namely mature, emerging and less developed markets, and explore consumer based, industry based, and legal/regulatory based challenges faced by globalizing retailers in these markets. Second, we show how these challenges can be transformed into opportunities with retailing innovations. We conclude with a roadmap for future research and present propositions on future development with respect to retailing innovations in these markets.     

北京市零售商业空间分布研究

城市零售商业布局的合理化,对城市经济的发展、流通资源的合理配置、居民消费需求的满足发挥着重要作用。依据第二次基本单位普查资料,运用最临近指数、不均衡指数,地理联系率等方法来分析北京市零售商业空间分布特征,衡量北京市零售商业网点分布与人口的协调程度,从而得出结论:北京市零售商业分布离心化现象已经出现;北京市各类零售商业均呈集聚分布,但集聚强度不同,计算机及软件办公设备零售业集聚程度最大;北京市零售商业分布与人口分布协调程度较好,利于发挥其服务功能。     

Job dissatisfaction among retail employees: a study of three leading UK retailers

Despite the general awareness that working in retailing is unattractive to many workers, relatively little is known about which aspects of retailing are actually disliked, or how that varies across groups within the workforce, employers, or types of store. Initial analyses from an extensive survey of UK retail employees show that statistically significant variations exist in terms of dislike of retail employment and particular aspects of that employment. Exploratory factor analysis shows that while a general dimension of discontent is identifiable, there are also specific concerns, such as among more senior staff who are particularly concerned about long hours, and younger employees frustrated at a perceived lack of career progression. However, there is also a dimension of relative contentment with work circumstances among large numbers of female part-time workers and older staff.