基于胜任素质的饭店人力资源管理教学研究

胜任素质方法是人力资源管理中逐渐被认可的一种方法,其通过科学方法所提炼出的核心素质同样为高校的人才培养提供了依据.本文以胜任素质模型为主线,探讨饭店人力资源管理者的素质模型,结合国外先进经验,对我国高校饭店人力资源管理的教学实践进行探索.     

饭店管理研究中统计学方法的应用进展与思考——基于IJHM(《国际饭店管理》)的文献分析

本文对国外饭店管理具有权威影响力的刊物International Journal of Hospitality Management(UHM,<国际饭店管理>)所栽文献的统计学方法的应用现状进行了回顾与梳理.统计学方法特别是多元统计方法整合已经成为饭店管理定量研究的主要研究方法.统计学方法主要应用于饭店人力资源管理、饭店业经营管理和饭店营销管理等几个重要的研究领域,并且统计学方法的选取与研究方向紧密结合.     

我国旅游业创业者胜任素质特征研究

文章以旅游行业创业者为研究对象,首先使用质性研究方法（深度访谈与焦点小组讨论）归纳创业者胜任素质项目,构建旅游行业创业者胜任素质特征模型,然后通过定量方法（探索性因子与验证性因子分析）对模型进行检验。研究结果表明：旅游行业创业者胜任素质由4个维度构成,即社会资本、心理资本、人力资本与经济资本,4个维度具有区分效度与聚合效度,且社会资本与心理资本的影响作用最大。据此,文章提出了相关建议。     

中国大陆外方管理饭店人力资源管理现状及对策研究

本文通过抽样调查方式对中国大陆外方管理饭店(简称外管饭店)的人力资源管理现状、问题进行了分析。研究结果表明外管饭店与其它性质的饭店相比具有更大的自主权、裙带关系较少、重视员工培训和发展、更有效的激励系统以及良好的劳资关系等特征。国际饭店集团正在采取人才本土化战略，以获得更大竞争优势。外管饭店也面临着员工素质不高、人才流失、员工表现不理想、职业道德总体较低和中外员工文化差异等问题。作者认为人力资源管理的重点应该放在培训及激励员工两方面。     

胜任力模型在旅游管理专业课程建设中的建构与应用——以“西藏旅游”为例

胜任力模型包括胜任力、能力、行为和水平等构成要素,具有指导、激励、反馈等育人功能。在人才培养中,该模型强调能力导向和实践基础,注重专业技术能力、思想政治素养和职业道德修养的培养。文章以“西藏旅游”课程为例,详细介绍如何运用胜任力模型进行旅游管理课程建设,主要包括胜任力模型的构建、教学大纲设计、教材内容开发、实践教学模式、教学方法和教学评价等内容,突出胜任力模型在旅游管理专业教育中的实用性。     

上海饭店中高层管理人员配置现状及其对策

上海中资饭店在市场竞争中所遭遇到困境，从一个侧面揭示人力资源开发和管理在饭店新一轮发展中的作用越来越重要，尤其是饭店中高层管理人员队伍结构配置的不合理，正在成为中资饭店提高市场核心竞争力的瓶颈因素。     

基于胜任力模型论管理者在新时期应具备的能力

学术界对于管理者胜任力有不同的定义,但对胜任力模型维度的开发通常可以从专业知识、管理技能、动机态度、价值观等角度进行研究。在全球化发展的新时期,科学技术高速发展,组织对管理者的能力素质提出了更高的要求。因此,高级领导者应当在持续变革、技术创新、组织转型、盈利能力等方面提高专业能力,增强个人竞争力。     

旅游管理专业本科生HRBP能力构成及教学对策

对于一名优秀的人力资源业务合作伙伴(HRBP),不仅需要扎实的专业知识,精湛的技能,更需要良好的职业素养。文章根据学者研究结论设计了涵盖5种HRBP角色及综合素质要求的问卷,分别针对四个群体,以专业教学的视角,了解认知差异的具体维度,研究旅游管理专业本科生应具备的HRBP能力,从而更好地评估个人职场所必需的胜任力,进而为日后的专业教学提供改进的方向。     

饭店非正式员工工作满意度研究

在饭店行业,随着国外著名饭店集团的进驻,民营企业饭店的发展壮大,国有饭店企业改制的推进,饭店之间的竞争日趋白热化.为增强企业的竞争力,获得满意的经营利润,饭店不断通过雇佣大量的非正式员工来确保总成本上的竞争优势.在这样的背景下,本文通过实证研究探寻中国饭店非正式员工工作满意度的影响因子以及各因子的影响程度,在此基础上建立了非正式员工管理的 SPAR 模型,并从工作压力、工作态度和工作单位认可三个角度提出非正式员工管理的具体对策,以期对饭店企业非正式员工的管理提供借鉴和参考.     

大学本科饭店管理课程教学体系构想

国内旅游管理专业中饭店管理方面的教学内容偏重于实务操作,明显缺乏理论深度,不利于提高学生的理论水平。饭店管理虽然属于应用学科,但本科教育相对于专科和高职教育,也应重视基础理论的学习,传授完整的理论体系。饭店本科教育的落脚点始终应该放在为学生提供发现问题、解决问题的方法体系和能力培养上,因此,基础理论应该是本科饭店管理教材体系的核心内容,饭店管理教材必须具备必要的理论体系架构。     

Why Do Some New Hospitality College Grads Lack Management Skills?

Abstract

Practicing hospitality managers have been anecdotally heard to denigrate the management training provided by institutions of higher learning. This may be valid commentary, as graduates of hospitality management programs may possess merely an abstract conception of theoretical constructs lacking the competence to synthesize them into managerial practice.

In this article, the author posits a model to describe a learning process that may be applied to the education of hospitality and tourism students in academic courses related to the practice of management in organizations. The premise of the model is found in the academic disciplines of science and philosophy as they relate to management and learning theories. The author concludes the article with examples to support the application of the model in practical settings.     

高校教材建设的现状分析及对策研究——以北京联合大学旅游学院为例

教材是教学工作的三大要素之一,关系到人才的培养质量。在知识更新加快与高校教学水平评估的新形势面前,对教材的选用与管理提出了更高的要求。本文通过对北京联合大学旅游学院选用教材情况进行了具体分析,并对高校教材使用的有关理论及管理问题予以探讨,提出了自己的见解。     

Tourism students’ motivational orientations: the case of Vietnam

The availability of skilled labor and institutions of higher education that can contribute to human capacity building are prerequisites for tourism-dependent nations like Vietnam. The exploration of students’ motivations is one way in which the role of institutions of higher education in capacity building and tourism development can be further understood. This research explores students’ motivational orientations related to enrollment in tourism degree programs in Vietnam. Three key categories emerged: enthusiasm for travel and tourism; employment; and contribution to national industry. The findings are linked to the basic psychological needs of self-determination theory, namely autonomy, competence, and relatedness.     

Stability and variety - Products, organization and institutionalization in farm tourism

Products, collective organization and institutions are factors that shape farm tourism. The aim of this paper is to present new knowledge of the way these factors are designed and provide lessons for management in the sector. Research findings to date suggest these factors are varied but similarities within findings exist. However, while there have been a number of studies on the importance of each of the factors, few studies focus on the combined impact of them. This study attempts to go some way toward filling this knowledge gap. The empirical cases for the study are derived from three European locations: two regions in the Alps: North Tyrol in Austria and South Tyrol in Italy, and Norway. The breadth and variety of the product range differ. We also find clear contrasts between the cases when it comes to the structure of farm tourism organizations. However, the goals of the organizations are quite similar emphasizing three types of tasks: marketing, competence building and quality assurance. Concerning systems for quality assurance, a type of institutional factor, two cases are similar, while the third case (Norway) has a different (less strict) system. Based on a comparative analysis of the cases we develop a conceptual model showing the interdependence between products, organization and institutions in the farm tourism sector, and the influence of market and location. We provide some examples of application of the findings by various actors and agencies in tourism.     

旅游高等院校饭店管理人才培养模式创新研究——以北京联合大学旅游学院为例

中国旅游高等教育以平均每年 10 %的增幅迅速发展 ,但其毕业生的择业意向却不尽如人意 ,致使管理人员学历普遍不高的饭店业仍然承受着人才稀缺的巨大压力。供需的错位导致人才外流 ,资源浪费。本文以全国首家四年制旅游高校———北京联合大学旅游学院为研究对象 ,通过分析饭店专业高等教育现状 ,研究供需矛盾的成因 ,探讨饭店专业人才的培养方式 ,试图为中国旅游高校饭店专业教育教学的改革提供思路     

中美旅游管理本科教学的比较研究

该篇论文在对国内外旅游高校教学基本情况进行较为系统而深入调研的基础上 ,从课程体系、教学内容、教学手段、考评方式等方面做了比较研究 ,分析了国内旅游高校教学中存在的问题 ,并提出了改革的设想     

旅游管理3M教学法的创新与实践

本文阐述了旅游管理 3M教学法的基本内涵、理论基础和探索路径 ,提出教学过程是师生共同发现、创新和成长的互动过程 ,强调以学生为中心进行教学方案设计、教学资源共享、教学质量评价是实施旅游管理 3M教学法的关键策略。旅游管理 3M教学法不仅是创新教育的一种框架性研究 ,而且对我国高校旅游管理教育实现国际化具有操作性的导向意义。     

Student Perspectives on the Quality of Hotel Management Internships

ABSTRACT

Internships have been widely used as an educational component for hotel management students. Despite the importance of internships, there has been limited empirical research in the academic literature on the quality of internships for hotel management students. The three stakeholders, academic institutions (educators), students, and organizations (employers) are important elements in the success of internships. From the viewpoint of students, this study examined the ranking of the level of expectation before placement and satisfaction after placement of selected internship issues, the differences between satisfaction and expectations, and the relation between these differences and demographic characteristics. Upon completion of the internships, it was found that the ranking of student issues was relatively higher than of academic institutions or organization issues. In addition, it was found that the differences on all issues before and after placement were significant. Finally, there were also differences concerning a few issues among the demographic groups. This study concludes that programs need to be improved to make internships successful. Although the study is based on research in Korea, it is argued that suggestions and discussions of the selected internship issues may be potentially applicable to hotel management internships in other countries.     

从供需错位看旅游院校人才培养应注意的几个问题

供需错位是长期困扰旅游学界和业界的一个问题 ,这个问题关系到旅游院校的办学定位和人才培养方式 ,该文试图从旅游院校的角度作一探讨。     

形象教育应贯穿大学教育的始终

本文以大学生的形象塑造及形象教育问题为切入点 ,深入分析了大学生形象教育的必要性 ,目前开展大学生形象教育的有利条件及开展形象教育应该采用的措施与办法。针对我国旅游行业及旅游院校特点 ,特别提出形象教育应在旅游院校中率先试行