网络营销环境下顾客忠诚的培养

网络时代,企业开始采用网络营销策略赢得顾客满意,进而达到顾客忠诚,最终使顾客感动。文章通过分析影响顾客忠诚的驱动因素,提出网络营销环境下顾客忠诚度的培养方式,以期为实行网络营销的企业提供一些借鉴。     

客户关系分析模型框架及营销策略的设计

客户关系管理吸收了关系营销,服务营销,消费者心理与行为学等营销观点,是当今管理领域研究的热点内容之一。主要表现在对客户满意与客户忠诚的模型研究上,适合于西方国家的宏观环境应用。客户关系管理在企业内的研究侧重于相关要素的分析,着重对企业客户满意模型的分析。本文从顾客的消费过程出发,通过对客户满意要素及其相互关系的分析,找到一种测量客户满意度的模型及评价方法,并运用该方法,给出一种提高客户忠诚度营销战略,以增强企业的营销能力和竞争优势。     

我国企业实施绿色营销的对策研究

企业实施绿色营销是一项复杂的系统工程,是可持续发展战略的必然要求。文章从我国企业实施绿色营销面临的问题出发,阐明了开展绿色营销需要政府、消费者和企业三方的协调和共同努力,并相应提出了实施绿色营销的基本策略。     

新形势下的农产品绿色营销策略探析

随着世界各国环境保护意识的加强和可持续发展战略的实施,绿色营销正成为21世纪的主流。文章从顺应绿色消费潮流和应对绿色贸易壁垒,提升农产品国际竞争力两个方面进行分析,指出实施农产品绿色营销的必要性,进而对我国实施农产品绿色营销提出了建议。     

浅论服务业营销的顾客关系管理

随着服务业在国民经济中的比重加大,服务业营销也理当引起企业管理者的重视。服务业营销不同于产品营销,其顾客在营销中的地位也与一般商品营销不同。通过对顾客关系进行有效管理,乃至把顾客作为服务企业的核心资产进行管理,提高顾客的满意度和忠诚度,使顾客资产价值实现保值、增值,成为服务企业的竞争优势。     

感知服务质量与顾客满意和顾客忠诚关系的实证研究

在实践中,中国服务业发展迅速,但营销水平有待提高,很多管理人员对营销以及服务管理的理解有限。在理论中,对感知服务质量各个维度、顾客满意和顾客忠诚之间的关系讨论很多,尚无定论。实证研究发现,是顾客满意正向影响感知服务质量各个因子,而不是相反,说明基于交易的顾客满意会影响对服务进行长期综合评价的感知服务质量。只有忠诚度一个因子影响顾客忠诚,因此企业在培养忠诚顾客上应该有所侧重。顾客满意和顾客忠诚的关系被验证并非线性关系,在线性方程模型中未能验证成功。     

满意度战略向最优战略的转变分析——基于影响顾客忠诚的因素研究

从卖方市场到买方市场,顾客忠诚日渐成为企业争夺的重要资产,满意度战略曾一度成为企业的营销主导,但实践证明,满意不一定带来忠诚。忠诚是个复杂的概念,以往的研究中,学者们从不同的角度用不同的指标来测度顾客忠诚,逐步推进"满意─忠诚"这个命题的成立条件。     

浅议医药行业服务营销

医药服务营销是一种新型的医药市场营销模式,在营销过程中更加注重以消费者为核心,通过向消费者提供个性化的无形服务提高其对产品甚至企业的满意度和忠诚度。医药服务营销以无形性、差异性、易逝性及同步性为主要特征,营销策略主要包括服务品质创新策略、消费者满意策略、服务人员优化策略及服务营销组合策略。     

Characteristics of research on green marketing

This paper aims to describe and analyze the main characteristics of articles on green marketing published in the most relevant journals within the period 1993–2003, in order to determine the evolution of this current issue of research over recent years and improve our understanding of this subject. We built up a database with 112 articles on green marketing and we have explored the topic, the methodology and the techniques of analysis, as well as other relevant aspects of the research. In order to complete this analysis, we made a review of articles published in two journals specializing in environmental management: BSE and CSREM. In this way, this paper offers practical help to those who are beginning research on this topic because the results will help us to determine what still needs to be investigated in this topic and hence propose a research agenda for the coming years. Copyright © 2007 John Wiley & Sons, Ltd and ERP Environment.     

农产品企业绿色营销问题探讨

绿色消费和绿色营销是当今国际国内农产品市场的主潮流。从绿色营销的内涵入手,分析了农产品绿色营销的必要性,并提出了其具体思路。     

中小旅行社实施绿色营销的价值与切入模式

中小旅行社实施绿色营销是绿色经济和绿色旅游发展的必然结果,也是中小旅行社可持续发展的必然要求。我国中小旅行社可以根据实际情况,从绿色企业形象塑造、营销策略组合绿化、绿色旅游市场专业化、开展国际绿色认证等方面实施切入,开展渐进式、层次化的绿色营销。     

从4P’s角度探析绿色食品企业品牌营销策略

品牌营销是企业通过市场营销构建顾客认知的过程,是企业不断获取和保持竞争优势的有效途径。当前中国绿色食品企业品牌定位不准确、价格制定不规范,在传统营销理念的指导下,企业忽视了品牌传播的作用,在营销实践中未能构建健全的渠道网络,增加了消费者选购的难度。绿色食品企业应通过控制产品质量、制定合理价格、构建营销网络、开展促销活动,提高品牌附加值,促进绿色食品企业健康、有序发展。     

Turning corporate environmental ethics into firm performance: The role of green marketing programs

In this study, we develop a better understanding of the mechanisms by which corporate environmental ethics influences performance through the adoption of substantive actions. The empirical results of a moderated mediating analysis show that firms with higher environmental ethics are more likely to implement green marketing programs, consisting of the green production, pricing, distribution, and promotion programs and then improve firm performance. It is also observed that closure mechanism negatively moderates the mediation effect of green marketing programs because it leads to low trust and unwillingness to internal cooperation. These findings indicate that the value of corporate environmental ethics could not be determined in a vacuum, both strategy and people do matter when pursuing environmentally driven performance.     

刍议我国农业产业化龙头企业的绿色营销创新

文章阐述了我国的农业产业化龙头企业开展绿色营销创新的重要作用及其必要性,并提出了具体的进行绿色营销创新的途径和策略,以促进我国农业产业化龙头企业的快速、健康发展。     

网络消费者满意度的影响因素分析

网络营销是建立在互联网技术之上、借助互联网特性实现的以盈利为目的的一种营销手段。它与传统营销相比,主要是借助互联网作为销售工具来进行一系列的营销活动在最初的起步阶段到现在逐渐成熟,它比传统营销有着绝对优势。互联网的普及推动了电子商务的发展,在我国,互联网起步较晚,但是近年来随着人们生活水平以及各种观念的提高,互联网行业得到突飞猛进的发展,相应的我国的网络营销伴随着网络的发展而与日俱增,更加完善。网络消费者购买商品主要受自己对商品的认知,更主要是在购买商品后形成的满意程度,如果消费者在第一次的购买过程达到自己的满意则会加大消费者的重复购买率。反之,消费者在购买过程中的满意度降低,则严重影响消费者的二次购买。     

我国企业实施绿色营销的必要性与可持续发展策略探讨

目前,追求社会长远利益的绿色营销已成为现代企业营销发展的必然趋势。本文通过阐述我国企业实施绿色营销的必要性,分析我国企业在实施绿色营销过程中存在的问题,以此有针对性地提出有助于我国企业实现可持续发展的策略。     

连锁超市顾客保留策略分析

连锁超市起源于美国,20世纪50年代以后才进入快速发展时期。我国的连锁超市起步较晚,目前还存在一些问题。本文将顾客保留策略引入到连锁超市企业,可以从根本上改善连锁超市企业的经营现状,通过帮助连锁超市准确细分客户市场、充分把握目标客户的需求、开展针对性营销,挖掘目标客户的潜在价值,提高目标客户的满意度和忠诚度,最终增加连锁超市的收益,实现连锁超市的长期发展。     

The influence of green marketing strategies on business performance and corporate image in the retail sector

Green marketing strategies are employed by many enterprises to enhance their corporate image and business performance. Green marketing is perceived as the commitment of a business or an organisation towards the development of safe, eco‐friendly goods and services by employing recyclable and easily decomposed packaging, better pollution prevention methods, and a more efficient use of energy. Against this background, the study followed a case study approach using South Africa's retail giants, Woolworths and Pick n Pay. Stratified purposive sampling was used to carry out in‐depth interviews and administer questionnaires with senior management of the selected retailers. In addition, document and website analyses were used for triangulation purposes. Path analysis and content analysis were used to establish the correlation. The study established that green marketing strategy has a positive effect on corporate image and on business performance. The paper recommends that if enterprises are to sustain competitive advantage, particularly in the retail sector, it is in their best interest to adopt green marketing strategies.     

Why Eco‐labels can be Effective Marketing Tools: Evidence from a Study on Italian Consumers

An emerging topic in environmental management studies is the role of eco‐labels in guiding consumers in their purchasing choices. In order to contribute to the current debate on this topic, this research paper aims to assess, through a quantitative analysis, whether the knowledge, awareness and information that consumers gather on the environmental impact of a product through an eco‐label can stimulate an eco‐friendly behavior. Moreover, we assess whether general attitudes in purchasing behaviors determine a personal attitude toward ecological consumption. The findings from this study, which is based on a large dataset of Italian consumers, highlight a significant role of eco‐labels in increasing the consumer's perceived behavioral control, unlike loyalty in brand and in store, which do not exert a significant influence. Practical implications for green business strategies emerge. Copyright © 2013 John Wiley & Sons, Ltd and ERP Environment     

21世纪中国绿色营销的发展战略

面对环境不断恶化的今天,绿色营销已不再是一种简单意义上的市场营销观念的革命。它已涉及到企业、消费者、环境三者利益的和谐统一。通过对绿色营销进行系统地分析,提出了政府调控、企业协助、公众监督的战略组合建议,这有助于我国绿色营销的实施以及可持续发展的实现,因而具有十分重要的战略意义。