基于CRM理念的电子政务工作模式

文章阐述电子政务如何借鉴企业客户关系管理（CRM）的概念和思想。首先分析电子政务建设中引入CRM的可行性，然后提出CRM理念对电子政务建设的几点启示：以“客户”为中心，改造政府业务流程；实现“一站式”个性化服务；实现客户信息分析，获得有价值的信息。最后提出一个基于CRM理念的电子政务工作模式。     

电子政务绩效评估指标体系——国内电子政务绩效评估指标体系

面向内部和外部的指标体系。中南财经政法大学的刘腾红等人。从服务和应用的角度出发，根据电子政务的服务对象和职能，建立了内部和外部两大指标体系。内部指标体系包括网络办公、内部交流、信息资源整合3个目标；外部指标体系包括一站式服务、为企业和居民服务、信息共享3个目标，见表8。     

法国电子政务——如何让生活更便捷

近年来,随着计算机网络和信息技术的迅猛发展,人们的工作与生活方式都方式了深刻改变,政府部门也越来越多地运用现代化的电子信息技术手段实现政务信息数字化、政务公开化和办公的高效化。电子政务逐渐融入到了现代人生活的方方面面,为公众提供了很大的便利。法国的电子政务在政府不断努力下取得了显著成就,赢得法国公众的信赖与好评。文章对法国最受公众欢迎的一站式服务网站Sercive-pubic.fr(公共服务网站)进行分析介绍,找到值得我们学习的地方。     

电子政务平台数据交换系统研究

在初期的电子政务建设过程中主要是以各个部门为独体进行建设,形成了以各个部门为主体的信息孤岛,这些信息孤岛已严重阻碍了电子政务的快速发展。文章以开发的萍乡市政务网数据交换系统为例,对政务网数据交换系统的架构和功能模块进行研究和详细阐述,解决了跨平台异构应用系统的数据共享与集成问题,系统建成后,能够稳定运行,最大程度地保证数据的时效性、准确性和安全性,更好地支持了电子政务中的一站式服务。通过对数据交换平台工作流的配置,使得政务系统具有很强的扩展性。     

电子政务平台数据交换系统研究

在初期的电子政务建设过程中主要是以各个部门为独体进行建设,形成了以各个部门为主体的信息孤岛,这些信息孤岛已严重阻碍了电子政务的快速发展。文章以开发的萍乡市政务网数据交换系统为例,对政务网数据交换系统的架构和功能模块进行研究和详细阐述,解决了跨平台异构应用系统的数据共享与集成问题,系统建成后,能够稳定运行,最大程度地保证数据的时效性、准确性和安全性,更好地支持了电子政务中的一站式服务。通过对数据交换平台工作流的配置,使得政务系统具有很强的扩展性。     

论电子政务的实行对政府的影响

随着信息化时代的到来,政府信息化愈发的重要。电子政务是实现政府信息化的重要途径,电子政务的推行影响着政府的管理、组织、运行等方面。电子政务的建设对政府更加有效的为公众提供服务有着不可替代的作用。     

杭州市电子政务应用调查报告

"电子政府"成了全球政府改革的鲜明要素,成为我国政府改革发展的新取向。"以人为本"、服务至上"是我国创建"电子政府"的宗旨,"一站式"、"一网式"政府门户网站是我国创建"电子政务"的基本模式。杭州是全国电子政务建设试点城市之一,"电子政务"建设亮点纷呈,"权力阳光运行机制建设"有序开展,凸现成效。政府部门对创建"电子政务"高度重视,决策科学,举措有力。存在着需求不明确、重复建设、信息孤岛、闲置浪费等问题,建设投资需要科学安排、严密监管,尽快完善长效审计制度。电子政务三网融合、智能杭州、网络信息安全保障、扩大政务公开范围四项建设前景美好。创建"电子政府"是时代发展的迫切需要,电子政务推动了杭州的科学发展。     

浅谈高校图书馆“一站式服务”

文章阐述了高校图书馆"一站式"服务模式,分析了传统服务模式的特点及局限性,论述了实施"一站式"服务的必要性、迫切性和优越性。浅析了高校图书馆"一站式"服务模式的构建,提出了"一站式"服务模式对高校图书馆馆员素质的要求。     

多平台电子政务服务体系建设中的模式选择

本文对以互联网为基础的电子政务在普及公共服务中所面临的限制条件进行了分析,提出应借助互联网以外的信息通讯技术,探索电子政务的其他实现途径,发展移动政务、政府服务呼叫中心和公共信息亭等模式,构建多平台的电子政务服务体系,以促使电子政务服务真正惠及全民.     

论电子政务绩效本质及其评估导向

电子政务绩效评估是当前电子政务领域的研究热点。绩效评估能否实现评估目标，取决于评估理念的正确和评估体系的合理。本文研究了电子政务绩效的本质，探讨了高绩效的电子政务以及电子政务绩效评估的内涵，重点阐述了电子政务绩效评估的目标与战略导向，并在此基础上提出了一套基于信息化基础、组织提升、公共效益和用户满意等4个基本维度的评估指标体系。     

Development in Information and Communications Technology (ICT) Statistics at the Australian Bureau of Statistics

This paper outlines the ICT statistical developments that the ABS has undertaken over recent years. These developments have been on both the supply side (ICT industry) and the demand side (use of IT by sector). The content of ABS ICT surveys has changed significantly over the last few years and are expected to develop further in line with industry changes and emerging policy needs.
Recent developments in household collections have been the inclusion of IT use questions in the 2001 Census of Population and Housing and in various ABS social surveys such as Children's Participation in Culture and Leisure Activities. Annual business IT use surveys are now conducted and include topics such as Internet commerce and IT security. Biennial ICT industry surveys are conducted to provide data on ICT production, imports and exports, ICT industry employment, performance and structure information. An Internet activity survey is run every six months and provides regional Internet access details and infrastructure details on Internet service providers.
A major development for 2002–03 will be the compilation of an ICT satellite account. ABS intends to produce an ICT Information Development Plan to guide its future statistical development work in the ICT field.     

Value at Risk in the Suburbs: Eminent Domain and the Geographical Politics of the US Foreclosure Crisis

Several US counties and local governments have recently considered a novel solution to the foreclosure crisis. They plan to use eminent domain to compel the owners of mortgage debt—and specifically of private‐label mortgage‐backed securities—to sell the debt to the government at a price reflecting the loan's market value. The government would then restructure the debt and resell it to new investors. The plans are striking because—in contrast to both development‐driven eminent domain and the federal subprime bank bailout—they would force investors to assume asset devaluation and increased long‐term risk. Notably, the plans have emerged as an instance of financialization‐focused politics in suburbs and suburban cities of color, specifically majority‐black and ‐Latino/a suburbs. Local support for the plans, we argue, is rooted in the long‐term disinvestment of these ‘suburbs of exception', which became targets of subprime lending and eventually sites where the ‘financial exception' has been localized. But these demographic shifts, fragmentation and fiscal pressures have at the same time created a suburban political terrain in which the plans have gained their strongest political support.     

Incumplimiento del salario mínimo en Europa central y oriental

En este estudio se analiza el incumplimiento del salario mínimo durante el periodo 2003–2012 en diez países de Europa central y oriental con salario mínimo obligatorio nacional. A partir de los datos de EU‐SILC y la metodología propuesta por Bhorat, Kanbur y Mayet (2013), se cuantifica la incidencia y magnitud del incumplimiento. Se realizan análisis de regresión sobre determinantes individuales, laborales y macroeconómicos. Aunque la incidencia permanece relativamente baja, los trabajadores a los que se dirigen las políticas de salario mínimo parecen los más expuestos a su incumplimiento. Con el tiempo, una mayor incidencia se asocia a una razón más alta entre salario mínimo y salario medio.     

Towards a Theory of Serendipity: A Systematic Review and Conceptualization

Serendipity – the notion of making surprising and valuable discoveries – plays a major role in the success of individuals and organizations alike. Previous research has established the importance of serendipity and identified important individual- and organizational-level antecedents. However, the literature has been dispersed and the boundaries of the concept have been blurry, leading to a lack of conceptual clarity and structure, and thus limiting validity and managerial actionability. Based on a systematic literature review, I synthesize existing management-related research on serendipity and explicate the emergence and composition of serendipity in the organizational context. I first identify three necessary conditions that differentiate serendipity from related concepts such as luck or targeted innovation: agency, surprise, and value. Then, I draw from the literature on sensemaking, event-based theorizing, and quantum-based approaches to management to conceptualize the process of cultivating serendipity in the organizational context as a process of enabling potentiality and materialization, and develop a multi-level theory of (cultivating) serendipity. This conceptualization contributes to our collective understanding of how, why, and when (i.e., under what conditions) organizations can leverage the value in the unexpected, which opens up fruitful avenues for further research.     

Accountability of NGOs in Bangladesh A critical overview

NGOs in Bangladesh have been recognized as effective change agents in the socio-economic arena throughout the world. Their contributions in micro credit, non-formal education and primary health care are widely known. NGOs play a significant role in society. NGO accountability, as a result, has become a critical issue. NGO accountability in Bangladesh has been examined here in relation to patrons, clients and themselves. Of the three relationships only accountability to patrons is in a near satisfactory state. Accountability to clients is handicapped by lack of opportunities of beneficiaries to participate meaningfully in NGO policy making. Accountability to themselves is adversely affected due to the adherence to a strictly hierarchical system and the influence of founding and charismatic NGO leaders.     

Ansätze und Ergebnisse anglo-amerikanischer M&A-Forschung

Based on a review of established U.S. management journals (1995–2003), six schools of thought are identified within the Anglo-American M&;A research: “Capital Market”, “Principal/Agent”, “Industrial Organization”, “Organizational Behavior”, “Human Resources” and “Strategic Management”. The literature review shows that the definition of M&;A success, the methods applied, and insights from empirical research differ according to the respective school of thought. Empirical studies focus on the resource combinations of merger partners, the specific circumstances of merger negotiations, and on integration management as antecedents of merger performance. Unfortunately, empirical findings have not yet provided reliable explanations for M&;A success. Based on the current state of Anglo-American M&;A research, the authors discuss implications for business practice, identify research gaps, and propose areas for future research.     

Towards an Asian model of human resource management? A comparative analysis of China,Japan and South Korea

There has been much discussion regarding the possible decline and weakening of national systems of human resource management (HRM). Yet, culture and institutions are often cited as the major stumbling blocks to this outcome. Such constraints may dissipate in the analysis, particularly if ‘regional clusters’ are considered where geographic and cultural closeness and ‘openness’ to similar economic pressures exist. In such cases, it might be postulated that convergence in HRM will occur. We argue that China, Japan and South Korea represent such a cluster. This article examines these countries, to see if a degree of convergence is taking place and if it is towards an identifiable ‘Asian’ model of HRM. A model of change is presented that distinguishes between levels of occurrence and acceptance. Details of the development and practice of HRM in each country are then set out. The article ends with a discussion and implications section and a brief conclusion.     

Cultural Economy Planning in Creative Cities: Discourse and Practice

While a growing body of research analyses the functional mechanisms of the cultural or creative economy, there has been little attention devoted to understanding how local governments translate this work into policy. Moreover, research in this vein focuses predominately on Richard Florida's creative class thesis rather than considering the wider body of work that may influence policy. This article seeks to develop a deeper understanding of how municipalities conceptualize and plan for the cultural economy through the lens of two cities held up as model ‘creative cities’ — Austin, Texas and Toronto, Ontario. The work pays particular attention to how the cities adopt and adapt leading theories, strategies and discourses of the cultural economy. While policy documents indicate that the cities embrace the creative city model, in practice agencies tend to adapt conventional economic development strategies for cultural economy activity and appropriate the language of the creative city for multiple purposes.     

Introduction of New Technology with a Sound Transition of the Input-Output Structure

We examine the general equilibrium repercussions associated with the introduction of new technologies, using the generalized Leontief system that allows technological substitutions. We show that an untested introduction of cost-increasing technologies in any industry may result in creating a non-productive technological structure that does not satisfy the Hawkins-Simon condition, following the autonomous dynamic adjustment process with structural transitions in the economic system. Therefore, we propose a practicable control scheme of introducing cost-increasing technologies that strictly avoids the creation of non-productive structures in all periods of structural transition, using the available information on the ex ante technological structure.     

Input/output ranges and performance: an examination of US machine tool producers

Despite the establishment of high-tech multinational enterprises (MNEs) in Ireland since the late 1950s, the country did not succeed in closing the technological gap with most of its EU counterparts. The weak National System of Innovation (NSI), and in particular low business and government R&D levels, combined with a lack of research and technology linkages between MNEs and indigenous firms, explain these poor results. However, the Shannon region in the West of the country presents some specific institutional characteristics that could theoretically make the region a strong technological enclave. The various actors in the region - i.e. the administrative, financial, political and research institutions, as well as the business organizations - have indeed infused a new type of economic development. After a brief review of the available concepts and models articulated around these actors and their interrelationships, the paper analyses whether the Shannon region, taken as an illustrative example, mirrors a specific economic and technological localized setting. The study is based on a survey of indigenous and foreign firms.