A typology of memorable experience at Nelson Mandela heritage sites

This study examines cultural heritage tourism by identifying and segmenting heritage site visitors according to the aspects they define as necessary for a memorable heritage site experience. The research focusses on visitors to Nelson Mandela Heritage Sites and emphasises that the links between the attributes of a site and the visitors themselves are essential to understanding tourists’ willingness to pay to visit the mentioned sites. A typology of visitors that the authors labelled ‘auxiliary experience seekers, convenience experience seekers and comprehensive experience seekers’ (ACC) was used. The results revealed comprehensive experience seekers as the most critical market segment regarding the much significantly higher amount they are willing to pay when visiting Nelson Mandela Heritage Sites. This leads to a better understanding of aspects contributing towards a memorable heritage site experience as well as to visitors’ willingness to pay for such experiences. This study also provides further insight into cultural heritage tourism in general. Moreover, such segmentation was found as a useful research tool for producing a distinct visitor profile as well as how a memorable experiencing can be generated by suggesting diversified pricing at such sites.     

World Heritage Site: an effective brand for an archeological site?

This study examines whether branding archeological sites as World Heritage Sites (WHSs) will affect potential demand patterns. The study's research objectives are (1) to explore awareness of potential visitors to the brand and logo of WHS; (2) to investigate the effects of the designation on tourists' future behaviors; (3) to clarify whether the number of sites designated (3 versus 10) has an effect on future visitation patterns; and (4) to reveal possible relationships between the perception of a site as part of the world heritage and UNESCO's designation. This study commenced with an exploratory stage followed by administration of structured questionnaires focusing on inbound tourists to Caesarea, an archeological historical site in Israel. The findings indicate only moderate visitor awareness of the WHS title and logo, implying low brand equity as well as insignificant effects on future demand patterns. Moreover, visitors' willingness to pay (WTP) as well as overall motivation to visit seems to decline following the designation. However, visitors' perception of the site as world heritage is positively linked to WTP. The number of designated sites within a particular state is found to have a positive effect on future demand patterns. Based on the findings specific recommendations are offered.     

Medical Hotel in the Growth of Global Medical Tourism

This study was designed to identify international patient-travelers’ perceived advantages of staying at a medical hotel; to examine associations among perceived advantages, price perceptions, and willingness to stay by considering price perception as mediator; to investigate relative importance among advantage components; and to identify differences in study variables between first-time international medical tourists and experienced/repeat travelers. Eleven advantages were identified in a qualitative study. Findings from a quantitative analysis indicated that dimensions of perceived advantages, price perception, and willingness to stay are, in general, significantly associated. In particular, among advantage components, a decisive role was found for physical convenience in willingness to stay and time/effort savings in perceived price. In addition, level of perceived advantages, price perception, and stay willingness were found to differ significantly between first-timers and repeaters. There has been limited research on the medical hotel. The findings provided valuable insights for both medical-tourism researchers and practitioners.     

Factors affecting the willingness of tourists to visit cultural heritage sites in Jordan

This study examined the factors affecting the willingness of tourists to visit the cultural heritage sites (CHS) located in the Northern Badia of Jordan, and estimated expenditures for their visit to the CHS. A questionnaire was developed to collect demographic and economic information about tourists during their visit to Jordan. Three hundred tourists were included in the survey at nine different sites during the summer of 2010. A logistic regression model was employed in the analyses. Factors that affected tourism at CHS included: education, variety of sites, multiple destinations, cost, and reasons for the visit. These factors had a significant impact on tourists' willingness to travel to CHS in the Northern Badia. This study recommends improving CHS and working closely with local communities to expand training and funding.     

Non-Asian Tourists' preferred attributes: a choice experiment

This study aims to identify non-Asian tourists' preferred attributes for a one-day Seoul tour package by examining theoretical frameworks of values related to tourists' heterogeneity of choice behaviors. The study applies a choice experiment (CE) to capture the systematic heterogeneity of preferences in a non-Asian tourist group and examines whether different individuals' value orientations relate to heterogeneous preferences regarding the tour packages. The CE derives the preferences as a form of marginal willingness to pay (MWTP), a pecuniary value for additional units of the attributes. Historical/cultural destinations displayed the highest MWTP value of all tour sites in Seoul, which was estimated to be $74.32. The results also show that a respondent who emphasizes “money and enjoyment” and “authenticity” values is more likely to choose a tour package that includes more opportunities to visit shopping and historical/cultural sites, respectively.     

Preferences and willingness to pay for bird-watching tour and interpretive services using a choice experiment

This study identifies the activity and experience preferences of bird-watchers and estimates their willingness to pay (WTP) for bird-watching-related ecotourism tour and interpretive services using choice experiment methods. An on site survey was conducted of tourists attending the Cheonsuman International Birdwatching Fair, South Korea's most popular bird-watching festival. Results indicate that respondents are more likely to prefer intermediate length bird-watching courses, interpretive opportunities and services, seeing special birds, and lower admission fees. WTP for bird-watching interpretive services is approximately $10.14 per person per visit, whereas WTP for additional diversity in bird species is $12.64. Courses with bus tours are preferred to courses with no bus tours, but long tours are not preferred. WTP is $14.24 for an intermediate length tour and $8.09 for a longer tour compared with the no bus tour. It appears that as the levels of service attributes associated with the bird-watching ecotourism resources increase, the respondents are more satisfied and willing to pay more for bird-watching tours than if the levels of service attributes are lower.     

基于游客视角的生态旅游认证支付意愿实证分析

生态旅游认证产品能否取得商业上的成功取决于旅游消费者对它的接受程度,本文通过对浙江省4个景区的实地调查,分析了旅游消费者对生态旅游认证产品的认知和态度,并运用假设评价方法评估了旅游消费者对生态旅游认证产品的支付意愿.研究结果表明,旅游消费者对生态旅游认证产品的选择意愿受性别、教育程度、月收入、旅游频率、旅游方式、过去一年旅游花费、对生态旅游进行专门的认证并授予生态资格证书的赞同程度,以及未认证生态旅游产品的价格等因素的影响而差别显著;计算所得的支付意原表明,平均而言,旅游消费者愿意支付比未认证的生态旅游产品高35.1%的价格来购买通过认证的生态旅游产品.     

The effect of different crisis communication channels

This study examines the effect of consumer-to-consumer crisis communication on consumers' safety perception and willingness to travel by comparing consumer-to-consumer communication with business-to-consumer crisis communication in a natural disaster context. The results reveal that consumer-to-consumer crisis communication effectively increases consumers' safety perception and willingness to travel by the equal degree as business-to-consumer communication does for groups with a high perceived risk. The findings also indicate that consumer-to-consumer crisis communication strongly affects consumers' decision-making process in a situation with a low perceived risk. This study extends knowledge of the classic crisis communication theory to a new era and practically contributes to organizations by shedding light on the effect of consumer-to-consumer crisis communication.     

The theory of planned behaviour in the context of cultural heritage tourism

An emerging body of literature addresses multiple aspects of cultural heritage tourism in multiple environments worldwide. This study seeks to contribute to current knowledge, studying visitors to a heritage building in the UK through the lens of the theory of planned behaviour (TPB). A questionnaire based on the various predictors associated with the TPB was designed to gather participants' motivations to visit the heritage building, including visitation to sightsee, attend events, and experience gastronomy at the building's restaurant. The findings confirm the validity and impact of attitude towards the behaviour, subjective norms, and perceived behavioural control on behavioural intention, in this case, to become involved in heritage building visitation. In addition, it was noticed that respondents' level of agreement suggests their preparedness to invest in terms of travel, time, and financially spending when visiting heritage buildings. Implications of the findings will be discussed and future research avenues suggested.     

Willingness to Pay for an Ecological Park Experience

The purpose of this study is to estimate an ecological park's use values and to show the statistical relationship between emotional/psychological determinants and visitors' willingness to pay (WTP). The study employs the contingent valuation method (CVM) to elicit the park's economic values. CVM, however, has been criticized due to potential exaggeration bias, so this study attempts to reduce this bias by reaffirming visitors' “yes” responses. Results demonstrate a more conservative WTP, and show that sense of place meanings did not have a significant relationship with respondents' WTP but satisfaction did influence people's willingness to pay for an ecological park experience.     

Willingness to Pay for Customization: The Impact of Choice Variety and Specification Assistance

Research in mass customization suggests that consumers are willing to pay more for customization, but limited studies to date have investigated product or process related factors that would affect consumers' willingness to pay for a customized product. In a foodservice context, we empirically tested the impact of choice variety and specification assistance on consumers' willingness to pay for the customized product. The study results indicate that consumers would pay more for the customized product if extensive choice variety was provided for each product component. However, specification assistance was not found to affect consumers' willingness to pay.     

Assessing the effect of coastal park's attributes on its entrance fee charges: a hedonic approach

In this paper, we investigate the effect of the recognized nature-and-activity-based attributes on the level of park's admission fee charges using a panel data of 29 coastal recreation parks in Dalian city of China. A total of seven different Hedonic pricing model specifications are used in the estimating process. The results indicate that a numerous attributes have statistically significant effects (α?≤?0.10) on the level of park admission fee charges. In terms of the economic valuation, marine sightseeing results in the highest value of marginal willingness to pay (MWTP) of $6.4 as its quality rank improves to a designated higher level. As expected that the park congestion has a negative effect on the MWTP (?In this paper, we investigate the effect of the recognized nature-and-activity-based attributes on the level of park's admission fee charges using a panel data of 29 coastal recreation parks in Dalian city of China. A total of seven different Hedonic pricing model specifications are used in the estimating process. The results indicate that a numerous attributes have statistically significant effects (α?≤?0.10) on the level of park admission fee charges. In terms of the economic valuation, marine sightseeing results in the highest value of marginal willingness to pay (MWTP) of $6.4 as its quality rank improves to a designated higher level. As expected that the park congestion has a negative effect on the MWTP (?$0.47) and overall park's rankings have a positive effect ($0.05) on park's MWTP. However, many recreation activities accommodated by the park sites exhibit a relatively weak effect on the park entrance fee charges. One possible reason is perhaps owing to the single admission package fee policy adopted by the park management.     

Motivations behind Consumers’ Organic Menu Choices: The Role of Environmental Concern,Social Value,and Health Consciousness

This study aimed to examine underlying motivations of consumers’ intention to visit a restaurant featuring organic menu items and willingness to pay (WTP) for organic menu items. In particular, this study incorporated environmental concerns, social value, and health consciousness as key motivators. An online survey was conducted with a self-administered questionnaire, and a total of 473 responses were analyzed using structural equation modeling. The results showed that environmental concern was the strongest predictor of WTP, followed by social value and health consciousness, whereas health consciousness was the most influential factor on intention to visit, followed by social value and environmental concern.     

Determinants of convention attendees’ willingness to pay for additional programs

Abstract

Prior to developing addition programs in a convention a convention organizer wants to identify attendees’ willingness to participate in the program. One of the most important factors which lead to their participation is price. Therefore, this study aimed to explore factors which can determine convention participants’ willingness to pay for additional programs. According to the results of binary logistic regression analysis, attendees who wanted to expand their knowledge and socialization showed a willingness to pay for extra programs for post-conference local tours. Based on investigating the significance level (p?<?.001) women showed a higher intention to pay for the extra programs than men did. Those who had their own company had a higher intention to pay for the 1:1 private golf lesson with a former LPGA star than did those who were working for a private company or others. Results of this study help development of additional programs in a convention.     

Burnout and Service Employees' Willingness to Deliver Quality Service

ABSTRACT

Employees are vital for enhancing customer satisfaction and loyalty in service organizations because their proactive involvement is an essential part of delivering the services offered. With the recent rapid growth of tourism in the Macau SAR, service employee workloads are clearly increasing, and consequently one would expect that the incidence of job burnout is rising. This study uses the well-known Maslach Burnout Inventory (MBI) to investigate the relationship between service employees' burnout and their willingness to deliver quality services. Self-administered questionnaires from 110 operational staff in three hotels in Macau have been analyzed. The results indicate that job burnout reduces staff's willingness to deliver quality services and that this effect is moderated by individual staff's level of affective organizational commitment, and their perceptions of the extent of organizational and supervisor support provided by the organization. Based on these results, practical managerial strategies to improve service performance are identified.     

An Exploratory Study of Attendee Willingness to Pay for Environmentally Friendly Meetings

The study examined meeting attendees’ willingness to pay (WTP) more for green meetings. The survey data were used to measure the impact of demographic characteristics on WTP a price premium for green meetings. The ordered-probit model was used to estimate the impact of the explanatory factors on the probabilities of meeting attendees’ WTP. Analysis of marginal effects suggested that meeting attendees who were willing to sacrifice convenience associated a green meeting were more likely to pay more for green meetings. The study also found that the green meeting attendee profile was female, married, younger age, and with a high level of education, but men and respondents with higher incomes were less willing to pay more for green meetings when respondents paid their own registration fees.     

旅游景区共生形象对游客重游意愿及口碑效应影响的实证研究——以西安曲江唐文化主题景区为例

本文以西安曲江唐文化主题景区形象为实证研究对象,从景区共生形象角度选取了曲江唐文化主题景区内大雁塔和大唐芙蓉园为景区形象生成基础,关联研究了共生景区形象对游客重游意愿及口碑效应的影响,研究结果显示:主题景区旅游形象生成主要受景区内共生景点中历史遗存类景点旅游形象的影响,新建同一主题文化公园对主题景区旅游形象生成也有明显影响,但不如历史遗存类景点旅游形象对主题景区旅游形象生成的影响大;旅游景区共生形象和游客后续行为意图中的重游意愿和口碑效应之间有着正向关系;景区内同一主题共生景点旅游形象对游客重游意愿存在正向的关系,和游客口碑效应(WOM)没有明显的关系。该结果说明了主题景区整体旅游形象是导致游客重返景区和口碑宣传景区的主要原因。     

Tourists’ willingness to pay for upstream restoration and conservation measures

Continuous wildlife loss worldwide and in the Masai Mara National Reserve in Kenya in particular motivated this study. Degradation of ecosystem services in the Mara basin is a cause of increasing pressure on the wildlife of the reserve. Wildlife tourists in the downstream area of the basin are beneficiaries of ecosystem services, particularly stream flow and water quality, provided in the upstream water catchment. This study aimed to estimate the willingness to pay (WTP) of wildlife tourists to cofinance conservation and restoration measures in the upstream of the Mara River Basin. The contingent valuation method was used with a valuation scenario framed in a payment for ecosystem services (PES) scheme. The relationship between WTP and several socio-economic variables was captured by an ordered logistic regression model. The mean WTP was estimated at US$41.6 (KES = 4314.8), with a potential annual revenue of over $US 3.5 million alone from tourists staying inside the reserve. This study contributes to clarifying the feasibility of a PES scheme in the Mara River Basin complementing former studies concerned with the willingness to accept conservation and restoration measures in the upstream of the basin. The study closes an important knowledge gap and paves the way for an institutional solution enabling PES implementation in the basin.     

Tourists' Perception of Authenticity in Indigenous Souvenirs in Taiwan

This study contributes to a body of knowledge concerning tourists' perception of authenticity for indigenous souvenirs in Taiwan. Researchers evaluated, designed, and produced souvenir cups chosen to represent Taiwan's indigenous Paiwan culture. Markers, designs, and materials were researched and selected in order to examine tourists' perceptions of authenticity. Tourists were asked to evaluate the cups and to explain their perceived authenticity and willingness to purchase. The findings suggest that tourists perceive modern design combined with indigenous markers to be more authentic than traditional design. The apparent traditionalism of aboriginal souvenirs does not determine the degree of authenticity. Tourists' perception is specifically grounded in the visuality of the souvenir and their willingness to purchase is also associated with authenticity in design.     

How a green city brand determines the willingness to stay in a city: the case of Hong Kong

This paper studies how biophysical green resources can become brand dimensions that affect the willingness of non-local people to stay in Hong Kong. Based on the Green (Resource) Brand Hexagon (GBH), the green brand attributes of Hong Kong were tested with two samples: inbound visitors (n = 396) and outsiders, most of whom had not visited Hong Kong (n = 235). The results show that visitors have more diversified determinants than outsiders, with safety, accessibility, and the aesthetic value of parks and landscapes in particular increasing respondents’ willingness to stay in Hong Kong. Outsiders perceive that a pleasant experience in physical spaces is primarily relevant to their willingness to stay in Hong Kong for seeking employment and education. However, green brand attributes play only a small part in the views of both respondent groups, indicating the presence of non-environmental factors in the decision to stay in a city.